GRAPHIC DESIGN AND CREATIVE CONTENT

About the Role

Courtyard by Marriott is seeking a Graphic Design and Creative Content Specialist to join its team in Riyadh. This full-time position is ideal for individuals with 0-1 years of experience who are passionate about creating compelling visual content and enhancing the guest experience. The role involves contributing to a global brand portfolio within Marriott International.

Key Responsibilities

• Design marketing materials for the hotel, including posters, flyers, brochures, menus, invitations, digital banners, presentations, and promotional content.
• Create visual content for social media platforms, hotel websites, digital screens, and other communication channels.
• Develop creative designs for hotel promotions, seasonal campaigns, special offers, events, celebrations, and Food & Beverage activities.
• Ensure all graphic materials adhere to Marriott brand standards, approved templates, logos, typography, imagery, and visual guidelines.
• Collaborate with Sales, Food & Beverage, Rooms, HR, and other departments to understand marketing and communication requirements.
• Produce high-quality photographs, graphics, short videos, and reels as needed.
• Coordinate with external photographers, videographers, printing companies, and creative agencies for additional support.
• Maintain an organized library of approved photographs, videos, logos, templates, artwork, and marketing materials.
• Review all creative materials for accuracy, spelling, formatting, brand consistency, and professional presentation before publication.
• Create artwork for hotel events, associate engagement activities, TakeCare initiatives, celebrations, national days, and community activities.
• Support the creation of internal communication materials, including employee announcements, newsletters, recognition materials, and event communications.
• Adapt creative materials into different sizes and formats for print, social media, digital screens, and email.
• Ensure timely completion of design requests according to business priorities and campaign schedules.

Additional Responsibilities

• Oversee the accuracy of group market codes.
• Communicate company values and culture to new employees.
• Review and implement new Marketing procedures.
• Process all group Marketing requests, changes, and cancellations.
• Identify guest reservation needs and determine appropriate room types and rates.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and accommodation.
• Follow sales techniques to maximize revenue.
• Input and access data in the reservation system.
• Respond to challenges in accommodating rooming requests.
• Set up proper billing accounts according to Accounting policies.
• Troubleshoot, resolve, and document guest issues or escalate to appropriate individuals.
• Assist management in training, scheduling, counseling, motivating, and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Read and visually verify information in a variety of formats.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Candidate Requirements

• Address guests' service needs in a professional, positive, and timely manner.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property-specific processes (*, LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
• Anticipate guests' service needs, including asking questions to better understand their needs and observing guest preferences to act on them whenever possible.
• Assist other employees to ensure proper coverage and prompt guest service.
• Thank guests with genuine appreciation and provide a fond farewell.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Experience and Work Environment

This role requires 0-1 years of experience and is a full-time position based in Riyadh. The successful candidate will join a team focused on providing exceptional guest experiences and continuous improvement within the Courtyard by Marriott brand.