Grinding Technical Sales Support📣 Job Ad

Introduction to the Role

Metso is seeking a Grinding Technical Sales Support professional to join its Middle East Technical Sales Support team. This full-time position is based in Riyadh, Saudi Arabia, and involves working closely with tier 2 technical sales support to facilitate the deployment of new product information, best practices, sales trainings, and technology-specific value argumentation. The role also requires collaboration with the sales team to develop campaigns, manage opportunity funnels, establish priorities, and define solutions for customers.

Core Responsibilities

• Support and/or lead sales activities for Grinding products within the Middle East region.
• Conduct customer site visits with service and sales teams to inspect grinding equipment, identify areas for improvement or modification, gather customer information, and discuss recommended solutions.
• Prepare sketches and collect technical information for new items, particularly for parts of competitor equipment.
• Contribute to Product Group level sales funnel generation and ensure the appropriateness of quotation process data for specific cases.
• Provide support to the Field Service team for commissioning, troubleshooting, and preparing recommended spare parts lists.
• Develop value argumentation, value propositions, and win plans for upgrade and modification solutions.
• Ensure the timely progression of sales cases, from initial lead generation through proposal submission and negotiations.
• Monitor and ensure the profitability of sales cases and the overall business segment.
• Ensure adherence to sales processes, proposal guidelines, and risk management procedures.
• Collect and analyze customer and competitor information to inform sales strategies.
• Support the warranty process, including reviewing inspection reports, providing recommendations, and defining solutions.
• Escalate issues to the Business Area Tier 2 Technical Sales Support Team as necessary.
• Ensure Account Managers receive adequate training and support to effectively sell products.
• Ensure full compliance with all QEHS (Quality, Environmental, Health, and Safety) rules and regulations of Metso and its customers.

Required Experience and Qualifications

• A Mechanical Engineering degree is required.
• 7 to 10 years of experience in technical support, field services, or maintenance of grinding equipment.
• Demonstrated experience in implementing strategies and business direction focused on business growth.
• A comprehensive understanding of various grinding equipment and processes.
• Experience with Metso and non-Metso Grinding Mills.

Key Skills and Technical Acumen

• Strong communication and presentation skills are essential.
• Basic understanding of SAP, Salesforce, and AI.

Location and Travel

This position is based in Riyadh, Saudi Arabia. The role requires significant travel, approximately 60%, to customer sites across the Middle East and potentially abroad as needed.

Application Information

Metso offers a challenging and rewarding work environment. Salary details for this full-time position will be discussed during the interview process.