Guest Check in Agent

About LPort

LPort is dedicated to enhancing the travel experience by creating a seamless and connected journey for every guest. The company aims to redefine airport travel through smooth, stress-free processes from arrival at the airport through boarding. LPort focuses on simplifying each step of the travel experience with streamlined booking and smart solutions. Team members contribute to making travel more efficient, convenient, and enjoyable for guests.

The Role of Guest Check-in Agent

LPort is seeking a Guest Check-in Agent to join its launch team in Riyadh, Saudi Arabia. This full-time role involves being among the first agents in the Kingdom trained to conduct check-in procedures outside the terminal, utilizing airline systems and establishing operating standards. The position requires 1-3 years of relevant experience.

Key Responsibilities

• Assist with the check-in process, verify travel documents, and ensure accurate data entry into the system.
• Help guests with booking confirmations and luggage tagging.
• Address guest inquiries and resolve issues.
• Coordinate with airport and airline staff.
• Follow all safety and security procedures.
• Receive passengers, verify booking, flight details, and service eligibility.
• Verify identity and travel documents in line with approved procedures.
• Process check-in through the airline's DCS within assigned authorities.
• Verify piece count and weight against airline policy, and process excess baggage.
• Apply baggage acceptance procedures and prohibited/restricted items controls.
• Issue and attach baggage tags, verifying passenger, flight, and destination data.
• Apply security seals and record seal numbers per procedure.
• Prepare baggage for transport and complete handover to the responsible party.
• Document transfer of custody in line with chain-of-custody procedures.
• Record exceptions and discrepancies, and escalate beyond-authority cases immediately.
• Comply with aviation security and safety requirements and passenger data protection.
• Maintain assigned DCS terminals, scales, printers, and equipment.

Qualifications and Experience

• 1-3 years of experience in a relevant field.
• Ability to assist with check-in processes and verify travel documents.
• Proficiency in accurate data entry.
• Capability to handle guest inquiries and resolve issues effectively.
• Strong coordination skills for working with airport and airline staff.
• Adherence to safety and security procedures.

Training and Work Environment

The successful candidate will receive full training on airline systems and off-airport procedures. This role is part of the launch team for a new service, offering opportunities for growth as the service expands. LPort provides structured shifts and a professional operating environment.

Application Process

Join LPort in redefining the travel experience. Qualified candidates are encouraged to apply.