Guest Experience Expert (Saudi National)📣 Job Ad

Guest Experience Expert at W Hotels, Riyadh

W Hotels is seeking a Guest Experience Expert to join its team in Riyadh. This full-time role is open to Saudi Nationals with 0-1 years of experience, focusing on delivering exceptional and memorable guest experiences throughout their stay.

Role Overview

The Guest Experience Expert is responsible for creating unique and memorable experiences for guests, moving beyond standard check-in and check-out procedures. This position empowers individuals to provide a comprehensive range of services, guiding guests from arrival through departure, ensuring every interaction contributes positively to their overall stay. This includes processing operational needs, addressing guest requests, completing reports, and sharing local highlights.

Key Responsibilities

• Deliver a wide range of services to guide guests through their entire stay.
• Process operational needs and address guest requests.
• Complete reports and share highlights of the local area.
• Maintain a safe workplace and follow company policies and procedures.
• Uphold confidentiality and protect company assets.
• Ensure quality standards are met.
• Maintain a professional uniform, personal appearance, and communications.

Qualifications and Physical Requirements

• 0-1 years of relevant professional experience.
• Must be a Saudi National.
• Ability to stand, sit, or walk for extended periods.
• Capability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Strong commitment to maintaining professional appearance and communication standards.

About W Hotels

W Hotels operates with a mission to Ignite Curiosity and Expand Worlds, offering guests an environment to experience life, open doors, and minds. The brand is known for its "Whatever/Whenever" service philosophy and its commitment to reinventing luxury norms globally. W Hotels welcomes original and innovative individuals who are forward-thinking. As part of Marriott International's portfolio of brands, joining W Hotels provides opportunities for professional growth and belonging to a global team. Marriott International is an equal opportunity employer, valuing diverse backgrounds and committed to non-discrimination on any protected basis.

Application Information

Interested candidates are invited to apply for this full-time position in Riyadh.