Guest Experience Expert

About the Role

Marriott International is seeking a Guest Experience Expert for a full-time position in Riyadh. This role focuses on creating memorable and unique experiences for guests throughout their stay, extending beyond standard check-in and check-out procedures. Guest Experience Experts are empowered to provide a wide range of services, ensuring transactions are integrated seamlessly into the overall guest experience.

Key Responsibilities

• Process operational needs efficiently.
• Address guest requests promptly and effectively.
• Complete necessary reports accurately.
• Share information about local area highlights with guests.
• Assist guests with loading and unloading vehicles.
• Transport luggage to and from guest rooms or designated bell areas.

Professional Standards

Success in this role requires adherence to several critical standards, including maintaining a safe workplace, following company policies and procedures, and upholding confidentiality. Professionals in this position are expected to protect company assets, ensure quality standards are met, and present themselves with a professional uniform, appearance, and communication style.

Work Environment and Physical Demands

Guest Experience Experts will be required to be on their feet and move around for extended periods, which includes standing, sitting, or walking. The role involves navigating narrow, confined, or elevated spaces, as well as using stairs and service ramps. A hands-on approach is necessary, requiring the ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance, and up to 100 pounds with assistance. Reaching overhead and below the knees, including bending, twisting, pulling, and stooping, are also part of the role's physical requirements. Performing these duties effectively is essential for guest satisfaction and business operations.

Qualifications and Experience

• 0-1 years of relevant experience.
• Ability to deliver a wide range of services to guide guests throughout their stay.
• Demonstrated initiative in guest service.

About the Team

As a member of the Four Points by Sheraton team, part of the Marriott International portfolio of brands, you will join a community that values support and welcomes everyone. The team focuses on providing guests with exactly what they need in an uncomplicated manner. This environment is ideal for individuals who aim to put guests at ease through a friendly, genuine, and approachable service style.