Guest Experience Expert📣 Job Ad

About the Role

Le Meridien is seeking a Guest Experience Expert for a full-time position in Riyadh. This role focuses on creating memorable and unique experiences for guests, extending beyond standard check-in and check-out procedures. Guest Experience Experts are empowered to manage various aspects of a guest's stay and contribute to a seamless and engaging visit.

Role Overview

Guest Experience Experts are responsible for delivering a wide range of services throughout a guest's entire stay. This involves taking initiative to address operational needs, fulfill guest requests, complete necessary reports, and share local insights. The aim is to ensure all guest interactions feel integrated into their overall experience.

Core Responsibilities

• Guiding guests through their entire stay by providing a wide range of services.
• Taking initiative to address operational needs and guest requests.
• Completing reports and sharing local area highlights with guests.
• Ensuring guest transactions are a positive part of their experience.
• Maintaining a safe work environment and adhering to company policies and procedures.
• Protecting company assets and upholding quality standards.
• Maintaining professional uniform, personal appearance, and communication.

Qualifications and Requirements

This role requires 0-1 years of experience. Candidates should be prepared for physical demands including standing, sitting, or walking for extended periods. The role also involves a hands-on approach, requiring the ability to move, lift, carry, push, and pull objects weighing less than or equal to 10 pounds without assistance.

About Le Meridien

Le Meridien is inspired by the era of glamorous travel, celebrating culture with a distinctly European spirit. The brand caters to curious, creative, and cosmopolitan culture seekers who appreciate moments of connection and savoring the destination. Le Meridien provides authentic, chic, and memorable service. Joining Le Meridien means becoming part of a portfolio of brands within Marriott International.

Work Environment and Expectations

Guest Experience Experts will be on their feet and actively moving throughout their work. Success in this role depends on consistently performing job duties accurately and professionally for both guests and the business. Maintaining confidentiality and ensuring professional communications are critical aspects of the role.