HCM Service Center Manager

About Lumi

Lumi is seeking an HCM Service Center Manager to join its team in Riyadh, Saudi Arabia. This full-time role is central to developing and implementing the HR Service Center strategy, ensuring alignment with Lumi’s overall objectives.

Role Summary

The HCM Service Center Manager will lead the HR Service Center team, overseeing daily HR operations and ensuring compliance with company policies and Saudi labor laws. This position is responsible for monitoring performance, driving continuous improvement across HR services, and providing strategic counsel to Lumi’s leadership.

Key Responsibilities

• Develop and execute HR Service Center strategies aligned with the company’s overall goals.
• Lead and manage the HR Service Center team by setting objectives, monitoring performance, and motivating the team to achieve high performance.
• Oversee daily HR operations and ensure compliance with company policies and local labor laws.
• Provide effective solutions for HR-related inquiries and complaints.
• Monitor changes in labor laws and regulations and ensure company policies remain aligned.
• Track Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) and provide regular reports to senior management.
• Develop and implement policies, systems, processes, procedures, and controls to ensure quality and cost-effective service delivery.
• Lead continuous improvement and change management across HR Service Center systems, processes, and practices.
• Oversee the Directorate budget and monitor financial performance.
• Provide subject matter expertise and counsel to Lumi’s leadership.

Qualifications and Experience

• A minimum of 5-10 years of relevant experience in HR service center management or HR operations leadership.
• Demonstrated ability to develop and implement HR strategies and operational frameworks.
• Strong understanding of Saudi labor laws and regulations.
• Proven experience in leading and motivating teams to achieve performance objectives.
• Capability in budget oversight and financial performance monitoring.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, operating within a dynamic and evolving HR landscape.

Application Process

Candidates who meet the specified qualifications are encouraged to apply.