Helpdesk Technical Support Specialist📣 Job Ad

About the Role

Greenberg Traurig, LLP, a global law firm, is seeking a Helpdesk Technical Support Specialist to join its team in the Riyadh Regional Headquarters office. This is a full-time, in-office position, reporting directly to the Helpdesk Supervisor.

Position Overview

The Helpdesk Technical Support Specialist provides essential technical support for attorneys and professional staff. This role operates within a 24x7 phone-based call center environment and requires an individual who can thrive in a fast-paced, deadline-driven setting.

Key Responsibilities

• Resolve complex technical issues efficiently at the point of contact.
• Utilize strong customer service skills to effectively support a demanding client base.
• Assist with other department activities and perform additional duties as assigned.
• Demonstrate flexibility to work overtime as needed.

Required Qualifications and Technical Skills

• Minimum of 3 years of technical support experience in a law firm environment, OR 7 years of technical support experience in a professional services organization.
• Prior experience documenting interactions and utilizing an IT ticketing system.
• Proficiency with Windows-based software.
• Microsoft Office Specialist certification in MS Word and other Office certifications are highly desirable.
• A+ and Network+ certifications are highly desirable.

Work Schedule and Environment

This position is based in the Riyadh office. Available shifts include 7:00 AM – 4:00 PM Riyadh Time and 8:00 AM – 5:00 PM Riyadh Time. The role requires working within a 24x7 phone-based call center environment and may involve overtime as operational needs dictate.

Candidate Attributes

The ideal candidate will possess strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in all tasks. Essential attributes include a dedicated work ethic, a proactive attitude, initiative, adaptability, and resilience when approaching challenges.