Hotel Manager📣 Job Ad

About the Role

Marriott Hotels & Resorts is seeking a Hotel Manager to oversee operations and drive guest satisfaction and financial results in Riyadh. This is a full-time position requiring 5-10 years of experience.

Key Responsibilities

• Manage departmental budgets and profitability, focusing on operational components to enhance guest satisfaction and financial outcomes.
• Ensure operational areas foster an atmosphere conducive to the overall guest experience.
• Review financial reports to assess operational performance against budget.
• Ensure capital expenditure funds are allocated according to the service strategy priorities.
• Collaborate with direct reports to identify areas of concern and improve departmental financial performance.
• Maintain profit margins without compromising guest or employee satisfaction.
• Identify and analyze operational challenges, facilitating the development of solutions.
• Coach and support the operations team in managing occupancy, rate, wages, and controllable expenses.
• Review wage progress reports, compare budgeted to actual wages, and hold the team accountable for results.
• Develop and execute an operational strategy aligned with the brand's business strategy.
• Make and execute key decisions to achieve property goals.
• Strive to improve service performance and communicate operational goals clearly.
• Ensure brand and regional business initiatives are implemented and follow-up actions are communicated.
• Ensure core elements of the service strategy are in place.
• Conduct regular building tours, speaking with employees and guests to understand business needs and assess opportunities.
• Establish a vision for product and service delivery on property.
• Champion the brand's service vision and ensure alignment among the property leadership team.
• Ensure employees are treated fairly and equitably.
• Observe employee service behaviors and provide feedback.
• Hire operations management team members with strong functional expertise, creativity, and entrepreneurial leadership.
• Conduct annual performance appraisals with direct reports.
• Utilize an "open door" policy and review employee satisfaction results to address concerns.
• Stay knowledgeable of leadership talent within the property.
• Foster employee commitment to excellent service, participate in daily stand-up meetings, and model desired service behaviors.

Qualifications and Requirements

Candidates must meet one of the following educational and experience criteria:

• A 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or a related major, combined with 8 years of experience in management operations, sales and marketing, or a related professional area.
• A 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or a related major, combined with 6 years of experience in management operations, sales and marketing, or a related professional area.