Housekeeping Manager📣 Job Ad

About the Opportunity

Boudl Hotels and Resorts Co. is seeking a Housekeeping Manager to oversee and enhance housekeeping operations within its luxury hospitality environment in Riyadh. This full-time role requires a seasoned professional with a strong background in 5-star hotel operations and a commitment to maintaining exceptional standards.

Role Purpose

The Housekeeping Manager will be responsible for leading and elevating all aspects of housekeeping operations. This includes ensuring the highest levels of quality, productivity, compliance with brand standards, and guest satisfaction are consistently achieved across all areas of the hotel.

Key Responsibilities

• Lead, mentor, and inspire the housekeeping team, including Assistant Housekeeping Managers, Supervisors, Room Attendants, Public Area Attendants, Laundry staff, and outsourced personnel.
• Oversee recruitment, onboarding, training, performance management, and succession planning initiatives.
• Foster a culture of accountability, engagement, teamwork, and service excellence.
• Develop and implement continuous training programs to enhance operational skills and service standards.
• Direct all housekeeping operations to ensure guest rooms, public areas, back-of-house areas, and laundry services consistently meet luxury hospitality standards.
• Establish and optimize departmental policies, procedures, schedules, and productivity benchmarks.
• Monitor daily operations to ensure efficiency, quality, and compliance with brand standards.
• Oversee inventory management of linens, uniforms, guest amenities, and housekeeping supplies to maintain optimal stock levels.
• Ensure proper maintenance and utilization of housekeeping equipment and resources.
• Conduct regular inspections and quality audits of guest rooms and public areas to maintain exceptional cleanliness standards.
• Address guest feedback, complaints, and service recovery situations promptly and professionally.
• Implement corrective actions and continuous improvement initiatives based on guest satisfaction metrics and operational assessments.
• Collaborate with Front Office and other departments to deliver a seamless guest experience.
• Develop and manage the departmental budget, ensuring effective cost control without compromising service quality.
• Monitor labor productivity, payroll expenses, and operational costs to achieve financial objectives.
• Analyze departmental performance indicators and prepare management reports with actionable recommendations.
• Identify opportunities for operational efficiencies and cost optimization.
• Ensure full compliance with hotel policies, health and safety regulations, hygiene standards, and environmental practices.
• Maintain adherence to local regulatory requirements and international housekeeping best practices.
• Lead initiatives related to workplace safety, sustainability, and risk prevention within the department.

Qualifications and Experience

• Minimum of 5 years of experience as a Housekeeping Manager within a 5-star hotel environment.
• Minimum of 15 years of progressive experience in the hospitality industry, with extensive exposure to luxury hotel operations.
• Degree or Diploma in Hospitality Management, Hotel Administration, or a related field.

Required Skills and Attributes

• Strong proficiency in Property Management Systems (PMS) and Microsoft Office applications.
• Demonstrated leadership ability with experience managing large multicultural teams.
• Exceptional organizational, planning, and time management skills.
• Strong financial acumen with experience in budgeting, forecasting, and cost control.
• Excellent communication, interpersonal, and problem-solving abilities.
• High attention to detail and commitment to maintaining luxury service standards.
• Ability to thrive in a fast-paced environment while managing multiple priorities effectively.
• Flexible approach to working hours, including weekends and holidays, as operational needs require.

Work Type and Location

This is a full-time position based in Riyadh, Saudi Arabia, within a dynamic luxury hospitality setting. The role requires a commitment to operational needs, including flexibility for working weekends and holidays.