Director of Housekeeping📣 Job Ad

About the Role

The Ritz-Carlton in Jeddah is seeking a Director of Housekeeping to lead its daily housekeeping operations. This full-time role involves managing staff and functions to ensure guest rooms, public spaces, and employee areas are consistently clean and well-maintained. The Director will work with the team to execute all housekeeping operations successfully, aiming to improve guest and employee satisfaction while maximizing departmental financial performance. This position requires 2-5 years of relevant experience in a leadership capacity within housekeeping.

Key Responsibilities

The Director of Housekeeping is responsible for overseeing all aspects of housekeeping operations, including:

• Ensuring compliance with all housekeeping policies, standards, and procedures.
• Understanding the department’s impact on overall property financial goals and educating staff accordingly.
• Reviewing staffing levels to meet guest service, operational needs, and financial objectives.
• Obtaining lists of rooms to be cleaned immediately and prospective check-outs to prepare work assignments.
• Inventorying stock to ensure adequate supplies are available.
• Supervising an effective inspection program for all guestrooms and public spaces.
• Managing operations to achieve or exceed budgeted financial goals.
• Ensuring all employees have proper supplies, equipment, and uniforms.
• Communicating areas needing attention to staff and following up to ensure understanding.
• Supervising daily housekeeping shift operations.
• Participating in departmental meetings and communicating clear, consistent messages regarding departmental goals.

Human Resources Management

This role involves significant human resources responsibilities, including:

• Utilizing on-the-job training tools for new room attendants and providing necessary follow-up training.
• Establishing and maintaining open, collaborative relationships with employees.
• Scheduling employees according to business demands and tracking employee time and attendance.
• Ensuring employees understand expectations and parameters.
• Administering property policies fairly and consistently, and completing disciplinary procedures and documentation according to policy.
• Observing employee service behaviors and providing constructive feedback.
• Ensuring employee recognition takes place across all shifts.
• Soliciting employee feedback, utilizing an "open door" policy, and reviewing employee satisfaction results to identify and address concerns.
• Participating in employee progressive discipline procedures.
• Participating in the interviewing and hiring process for team members with appropriate skills.

Ensuring Guest Satisfaction

A core aspect of this role is to uphold and enhance guest satisfaction through:

• Setting a positive example for guest relations.
• Participating in the development and implementation of corrective action plans to improve guest satisfaction.
• Empowering employees to provide excellent customer service.
• Emphasizing guest satisfaction during all departmental meetings and focusing on continuous improvement.
• Responding to and effectively handling guest problems and complaints.
• Striving to continually improve service performance.

Company Culture and Values

As part of The Ritz-Carlton, a brand within Marriott International, you will be integral to delivering the "Gold Standards" graciously and thoughtfully every day. These standards, including the Employee Promise, Credo, and Service Values, guide the brand's commitment to luxury hospitality. The Ritz-Carlton is dedicated to being an equal opportunity employer, valuing the unique backgrounds of its associates and fostering an environment of non-discrimination. Joining this team means becoming part of a global network that prides itself on delivering excellence in guest care and comfort, curating lifelong memories for guests.

Qualifications and Experience

Candidates for the Director of Housekeeping position should possess:

• A minimum of 2-5 years of experience in a relevant housekeeping management role.
• Demonstrated ability to manage housekeeping functions and staff effectively.
• Strong understanding of hospitality operations and financial performance metrics.
• Proven leadership skills with a focus on guest and employee satisfaction.