Housekeeping Supervisor📣 Job Ad

About the Role

Women First Jobs is seeking an experienced Housekeeping Manager for a full-time position at a 5-star luxury property in Riyadh, Saudi Arabia. This role is central to leading the housekeeping function, ensuring exceptional standards of cleanliness, hygiene, and guest experience across all areas of the property.

Role Purpose

The Housekeeping Manager is responsible for the overall operational excellence of the housekeeping department. This includes maintaining and exceeding 5-star cleanliness and presentation standards, driving team performance, and ensuring quality control to deliver a superior guest experience within a luxury hospitality environment.

Key Responsibilities

• Oversee daily housekeeping operations across guest rooms, suites, public areas, back-of-house, and staff accommodation (if applicable).
• Ensure 5-star cleanliness and presentation standards are consistently maintained and exceeded.
• Coordinate daily room status updates with Front Office to support smooth check-ins/outs and VIP readiness.
• Lead effective planning for high occupancy periods, events, and peak seasons.
• Manage, coach, and motivate the housekeeping team, including supervisors, attendants, and linen runners.
• Set clear daily priorities, conduct briefings, allocate staffing, and ensure productivity targets are met.
• Monitor performance through Key Performance Indicators (KPIs) and implement corrective actions where needed.
• Support recruitment, onboarding, scheduling, training, and ongoing skills development for the team.
• Conduct regular inspections of rooms and public areas using luxury service checklists.
• Manage guest feedback and complaints related to housekeeping with speed, professionalism, and root-cause resolution.
• Ensure VIP and special-request rooms are prepared to the highest standard with attention to detail.
• Maintain full compliance with health, hygiene, safety, and sanitation standards aligned with luxury hospitality norms and local regulations.
• Ensure safe handling and storage of cleaning chemicals and equipment.
• Implement and monitor Standard Operating Procedures (SOPs) for hygiene, deep cleaning, pest control coordination, and infection prevention practices.
• Manage housekeeping inventory, linen operations, and amenities to ensure availability and cost efficiency.
• Control par stock, track usage, minimize wastage, and coordinate procurement with relevant departments.
• Work closely with Laundry (internal/outsourced) to maintain linen quality, turnaround times, and replacement planning.
• Collaborate with Engineering/Maintenance on room defects, preventive maintenance, and out-of-order room follow-up.
• Coordinate with Security and other departments for lost & found processes and guest/property safety.
• Partner with Food & Beverage and Events teams for set-ups, special functions, and VIP arrangements.

Required Qualifications and Skills

• Proven experience as a Housekeeping Manager or Assistant Housekeeping Manager in a 5-star hotel or luxury resort.
• Strong leadership, team management, and quality inspection expertise.
• Solid understanding of luxury housekeeping standards, SOPs, and guest service excellence.
• Strong knowledge of hygiene, Health, Safety, and Environment (HSE) compliance, and chemical safety.
• Excellent organizational skills with the ability to manage high-volume operations.
• Experience in large facilities or luxury hospitality is highly preferred.
• Strong communication skills in English are required; Arabic is a plus.

Work Environment

This is a full-time position located in Riyadh, Saudi Arabia. The role operates within a dynamic and demanding 5-star luxury hospitality environment, requiring a commitment to high standards and guest satisfaction.

Application Information

Candidates who meet the specified qualifications are invited to apply. Salary details for this position will be discussed directly with qualified applicants during the interview process.