Housekeeping Supervisor

About the Role

Marriott International is seeking a Housekeeping Supervisor for a full-time position in Riyadh. This role involves overseeing the quality of guest rooms and public areas, ensuring adherence to established standards, and supporting the Housekeeping management team in daily operations.

Key Responsibilities

• Inspect guest rooms, public areas, and facilities such as the pool after cleaning to ensure quality standards are met.
• Manage sold room reports, verify room status, identify discrepancies, prioritize cleaning schedules, and update the status of departing guest rooms.
• Support Housekeeping management in daily activities, including hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees.
• Act as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments.
• Communicate relevant issues and updates to the next shift.
• Complete all required paperwork accurately.
• Adhere to all company and safety and security policies and procedures, reporting any maintenance problems, safety hazards, accidents, or injuries, and completing necessary safety training and certifications.
• Maintain a clean and professional uniform and personal appearance, ensure confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge guests according to company standards, anticipate and address guest service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Communicate professionally and clearly with others, fostering positive working relationships and responding appropriately to employee concerns.

Physical Requirements

• Ability to move, lift, carry, and place objects weighing up to 55 pounds independently, and objects exceeding 55 pounds with assistance.
• Capability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for extended periods throughout a work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

Qualifications and Experience

• Education: High school diploma or *** equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Technical Skills

• Proficiency in entering and locating work-related information using computers and/or point-of-sale systems.
• Ability to read and visually verify information in various formats, including small print.

Additional Duties

The Housekeeping Supervisor will perform other reasonable job duties as requested by Supervisors.