Information Technology Infrastructure Specialist

Role Overview: Information Technology Infrastructure Specialist

Kaplan Middle East & North Africa is seeking an Information Technology Infrastructure Specialist to deliver IT Infrastructure Track modules. This contract role is based in Riyadh, Saudi Arabia, and involves working with banking and financial professionals. The specialist will facilitate technical instruction, guide virtual lab exercises, assess participant progress, and support learners through action learning projects and a final program Hackathon.

Key Responsibilities

• Deliver IT Infrastructure Track modules to a high instructional standard, managing pace, depth, and learner engagement during intensive in-person training.
• Facilitate hands-on virtual lab sessions, guiding participants through real-world configurations in vSphere, Windows/Linux OS hardening, database clustering, Cisco network engineering, and storage architecture environments.
• Contextualize technical content within the banking and financial services operating environment, referencing regulatory frameworks and industry best practices.
• Administer pre- and post-module assessments and scenario-based exercises, providing structured feedback on participant performance via the program's LMS platform.
• Submit Trainer Feedback Reports to the Programme Team, covering content effectiveness, cohort performance, engagement levels, and recommended adjustments.
• Mentor participants through action learning projects and capstone assignments, offering technical guidance that fosters independent problem-solving.
• Support the program's Internal Hackathon as a technical mentor, reviewing IT Infrastructure prototypes for technical viability, operational feasibility, and alignment with financial services constraints.
• Coordinate with the Content Developer to identify content gaps, outdated technical references, or recurring comprehension issues requiring material revision.
• Maintain a professional and engaging classroom culture consistent with the client organization's institutional standing and premium training standards.

Required Experience and Qualifications

Candidates should possess 10 years of relevant experience. The role requires deep technical expertise in IT infrastructure concepts and the ability to relate these to a regulated financial services environment.

• Experience delivering programs for banking institutions, government-linked entities, or national talent development initiatives.
• Familiarity with premium training provider delivery standards, including structured reporting, LMS integration, and stakeholder-facing performance dashboards.
• Prior experience mentoring professionals through capstone or action learning projects within a structured, cohort-based program.

Key Competencies

• Technical Authority: Commands credibility with technically literate participants and can elaborate on any module topic.
• Sector Intelligence: Understands the financial services context to make infrastructure decisions relevant.
• Facilitation Mastery: Creates an environment where participants actively engage, experiment, and reflect.
• Regulatory Fluency: Integrates compliance frameworks and governance requirements into technical instruction.
• Professionalism: Consistently represents the training partner's standards, demonstrating punctuality, preparation, and polish.
• Adaptability: Able to adjust delivery approach in response to cohort feedback, varying experience levels, or real-time content issues.

Work Environment

This is a contract position based in Riyadh, Saudi Arabia, focusing on delivering training in a live or in-person format within the GCC regions.