IT Section Head📣 Job Ad

About the IT Section Head Role

MS Pharma is seeking an IT Section Head to join their team in Riyadh. This full-time position involves leading the IT technical support function and overseeing the maintenance of the company's IT infrastructure.

Role Overview and Responsibilities

The IT Section Head will be responsible for leading the technical support team to ensure exceptional customer service and the resolution of all technical issues. This role also encompasses the critical task of maintaining the IT infrastructure, including computer systems and servers, to ensure operational continuity and efficiency across the organization.

• Manage and maintain the organization's IT infrastructure, encompassing servers, networks, hardware, software, email systems, and internet connectivity, ensuring high availability and performance.
• Lead IT operations by providing timely technical support, resolving system issues, and implementing preventive measures to minimize downtime.
• Develop, implement, and monitor IT policies, security controls, and disaster recovery measures to ensure data security, confidentiality, compliance, and business continuity.
• Plan, manage, and oversee IT projects, digital transformation initiatives, and system upgrades in alignment with business objectives and budgets.
• Manage the IT budget, procurement activities, vendor relationships, maintenance contracts, and technology investments to optimize cost and performance.
• Lead, coach, and develop the IT team by assigning priorities, monitoring performance, and promoting continuous improvement and knowledge sharing.
• Collaborate with business units to identify technology requirements, recommend solutions, and improve operational efficiency across the organization.
• Monitor system performance, analyze trends, conduct periodic audits, and prepare reports on IT operations, security, compliance, and key performance indicators.
• Ensure compliance with company policies, cGMP requirements, applicable regulations, and industry standards while maintaining confidentiality in all IT activities.

Qualifications and Experience

Candidates for this position should possess a strong educational background and relevant professional experience. The role requires a minimum of eight years of experience in IT, with a Bachelor's degree in Information Technology, Computer Science, or a related field, as per country regulations.

• BSc. in Information Technology, Computer Science, or any related field as per the country regulations.
• A minimum of eight years of relevant experience.
• Proficiency in written, read, and spoken Arabic and English languages.
• Strong verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
• Experience with HR Systems.
• Experience with Manufacturing & Quality Systems.
• Knowledge in SQL, Oracle.
• Understanding of GMP principles.
• Project Management experience.
• Strong knowledge of IT infrastructure, including networking and server management.

Company Culture and Values

MS Pharma operates with a clear set of values guiding its employees. The company is committed to improving patients' lives through high-quality pharmaceutical solutions and operational excellence. Employees are encouraged to embody the Triple T values: Take Charge, Together for Better, and Thrive.

• Take Charge – Lead with accountability and courage.
• Together for Better – Collaborate with trust and respect.
• Thrive – Drive innovation, growth, and continuous improvement.

Work Location and Type

This is a full-time position based in Riyadh.