IT Technician📣 Job Ad

About the Role

Cravia is seeking a skilled and proactive IT Technician to provide on-site and remote technical support across its restaurant outlets in Riyadh, Saudi Arabia. This full-time role involves supporting and maintaining a wide range of IT infrastructure and systems, including POS, servers, desktop hardware, printers, network equipment, and security systems. The ideal candidate will be hands-on, responsive, and possess strong troubleshooting abilities with a customer-service mindset.

Key Responsibilities

• Provide first and second-line IT support for hardware and software issues across all outlets.
• Maintain and troubleshoot POS systems (*, Squirrel and Restroworks), KOT, KDS, printers, and other peripherals.
• Perform installation, configuration, and maintenance of Windows desktops, servers, and other IT systems.
• Configure and troubleshoot routers, switches, firewalls, and internet connections.
• Monitor and maintain LAN, WAN, and telephone system connectivity at the outlet level.
• Install, maintain, and support CCTV systems, biometric devices, and access control solutions.
• Liaise with ISP providers and internal teams to resolve connectivity issues.
• Provide basic application-level support and guidance to users, including updates and installations.
• Work closely with Corporate IT teams to escalate and resolve system bugs or performance issues.
• Update IT hardware and software inventory, maintaining records for employee and store assets.

Microsoft 365 Administration and Support

• Manage and support Microsoft 365 environments, including O-365, D-365, and Azure AD user lifecycle management.
• Optimize license usage and implement role-based access control for Microsoft business applications.
• Assist in implementing and maintaining security controls such as Conditional Access, identity protection, and device management using Microsoft Intune.

Preventive Maintenance and Documentation

• Conduct regular health checks and preventive maintenance for all IT equipment.
• Maintain accurate documentation of assets, configurations, and incidents.
• Ensure all outlets comply with IT standards and security protocols.

On-Call and Remote Support

• Provide on-call support during off-hours, weekends, and holidays as per rotation.
• Offer remote troubleshooting support using remote desktop tools or by phone.
• Deliver IT support for RSC, QCC, and warehouse locations.
• Ensure store staff are properly trained on POS and inventory applications.

Qualifications and Experience

• 2-5 years of experience in an IT support role.
• Demonstrated ability to troubleshoot a wide range of IT infrastructure and systems.
• Strong customer-service orientation.