Key Account Manager

About *** and JD Logistics

JD Logistics, a division of ***, operates as a technology-driven provider of supply chain and logistics solutions. The company leverages expertise in automation, smart fulfillment, and data intelligence to deliver end-to-end logistics services. Its integrated networks encompass warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations. JD Logistics manages over 3,600 warehouses globally, totaling more than 34 million square meters of space, and operates 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions.

The Role of Key Account Manager

*** is seeking a Key Account Manager for a full-time position in Riyadh, Saudi Arabia. This role is responsible for managing and developing a portfolio of existing strategic clients, with a focus on building long-term partnerships and driving sustainable revenue growth. The Key Account Manager will work to increase wallet share, improve customer retention, identify opportunities to expand service utilization, and ensure high levels of customer satisfaction. The successful candidate will serve as the primary point of contact for key accounts, understanding their business requirements and collaborating with internal teams to deliver tailored logistics and supply chain solutions.

Key Responsibilities

• Manage a portfolio of existing strategic and enterprise accounts, fostering long-term client relationships.
• Develop account growth plans to maximize revenue and increase wallet share.
• Identify cross-selling and upselling opportunities across JD Logistics' service portfolio.
• Understand clients' business requirements and recommend suitable logistics and supply chain solutions.
• Drive customer retention through proactive engagement, regular business reviews, and effective issue resolution.
• Manage commercial negotiations, contract renewals, pricing discussions, and account profitability.
• Monitor account performance, revenue growth, and customer satisfaction against agreed targets.
• Collaborate with operations, solutions, finance, and customer service teams to ensure seamless service delivery.
• Identify service improvement opportunities and address customer concerns to strengthen long-term partnerships.

Required Experience

Candidates for the Key Account Manager position should possess 2-5 years of relevant experience in account management, particularly within the logistics or supply chain sector.

Location and Work Type

This is a full-time position based in Riyadh, Saudi Arabia.