Key Account Manager

About the Role

Network International is seeking a Key Account Manager to join their team in Riyadh, Saudi Arabia. This full-time position is responsible for managing and expanding a portfolio of strategic enterprise merchants, while also identifying and securing new business opportunities within existing accounts. The role involves achieving revenue, merchant growth, and retention targets, serving as the primary commercial owner for assigned enterprise relationships.

Key Responsibilities

• Achieve assigned revenue, gross profit, and sales targets.
• Develop and implement account growth plans for strategic enterprise merchants.
• Identify and close upselling and cross-selling opportunities across various services including acquiring, payment gateway, payment links, POS, and value-added services.
• Generate new sales opportunities within existing merchant groups and affiliated companies.
• Lead commercial negotiations, pricing discussions, renewals, and contract amendments.

Enterprise Account Management

• Own and manage relationships with assigned enterprise accounts.
• Build strong relationships with key decision-makers, including C-level stakeholders.
• Conduct regular business reviews to identify opportunities for increasing transaction volumes and revenues.
• Ensure high merchant satisfaction and long-term retention.

Pipeline and Business Development

• Maintain a healthy sales pipeline and accurate forecast.
• Collaborate with Direct Sales, Product, and Partnerships teams to identify new opportunities.
• Support RFPs, proposals, presentations, and strategic sales initiatives.

Stakeholder Coordination

• Coordinate with Operations, Customer Success, Product, Risk, Finance, and Legal teams to ensure merchants receive optimal service.
• Drive the resolution of commercial and operational escalations.

Qualifications and Experience

Candidates should possess 5-10 years of relevant experience in key account management or a similar commercial role, preferably within the payments or financial technology sector. The ability to manage strategic client relationships and drive revenue growth is essential for this position.