Key Account Sales Manager

About GFS Express

GFS Express is a leading provider of shipping and delivery services, offering integrated solutions for transportation, storage, and customs clearance. The company is committed to quality and reliability, ensuring dependable service across all logistics operations. GFS Express values professionalism, customer focus, and efficiency, providing opportunities for growth and development in the logistics sector.

The Role of Key Account Sales Manager

GFS Express is seeking a Key Account Sales Manager to join its team in Riyadh, Saudi Arabia. This full-time role involves supporting sales activities throughout the entire customer lifecycle, from initial onboarding to comprehensive after-sales support. The position requires 2-5 years of experience and focuses on ensuring customer satisfaction and efficient handling of logistics operations.

Key Responsibilities

• Support sales across the full customer lifecycle, including account follow-up, issue resolution, and regular account meetings.
• Collect setup details during onboarding, such as pickup address, contacts, cargo type, weight band, payment method (COD or prepaid), customs documents, and system integration contacts, to create a go-live checklist.
• Track the first shipment and first week's activities, including pickup, first delivery, and exceptions, providing same-day updates to the customer and keeping sales informed.
• Monitor each account for tracking, delivery, COD, returns, and open customer queries, maintaining follow-up records and updating sales.
• Address issues such as delays, damage, loss, failed delivery, wrong address, RTO, returns, customs clearance, and billing. This involves collecting waybill numbers, time of occurrence, and customer statements, escalating to internal owners, informing customers of outcomes and expected times, and ensuring closure.
• Prepare factual information on pricing, credit terms, and compensation for sales confirmation before communicating with the customer.
• Prepare for and attend weekly or monthly customer meetings, circulate pre-reads, follow up on actions by owner and due date, and carry open items into subsequent pre-reads.
• Manage after-sales activities, including following up on complaints, compensation progress, returns to the shipper's warehouse, and follow-up calls, providing sales with the cause and outcome upon case closure.

Required Experience

• 2-5 years of experience in sales support or account management, preferably within the logistics or shipping industry.

Work Environment

Team members operate in a fast-paced environment that supports accurate and timely handling of goods. The role is based in Riyadh, Saudi Arabia, and is a full-time position.