L&T Retail Trainer & Coach (Fixed Term)📣 Job Ad

About the Role

Cartier is seeking an L&T Retail Trainer & Coach to join its team in Riyadh, Saudi Arabia. This full-time position requires 2-5 years of experience in a relevant field. The role is central to developing the capabilities of boutique teams across the Kingdom of Saudi Arabia, ensuring the delivery of exceptional client experiences and strong commercial performance.

Role Purpose and Impact

The L&T Retail Trainer & Coach will implement Cartier’s Learning & Transformation strategy by delivering impactful learning experiences, coaching, and performance development initiatives. This position involves approximately 80% of time spent directly in boutiques or delivering virtual coaching, focusing on translating learning into everyday behaviors that elevate client engagement, clienteling, after-sales service, and key retail performance indicators.

Key Responsibilities

• Partner with Boutique Management, Commercial teams, and Regional Learning & Transformation to identify capability gaps and development priorities across the KSA network.
• Design and implement tailored learning and coaching plans aligned with business objectives and boutique needs.
• Collaborate with cross-functional stakeholders, including HR, Client, Marketing, Operations, and High Jewellery teams, to support the successful delivery of learning initiatives.
• Deliver engaging classroom, virtual, and in-boutique learning programmes that support Cartier’s client journey, selling philosophy, and service excellence standards.
• Facilitate practical learning experiences, including sales floor coaching, role plays, and skill-building activities.
• Lead onboarding experiences for new joiners, supporting their successful integration and performance readiness.
• Observe boutique teams and provide timely, constructive coaching and feedback to strengthen client experience and commercial performance.
• Coach teams to strengthen selling behaviors, clienteling capabilities, after-sales service, and long-term client relationship development.
• Monitor and evaluate the effectiveness of learning initiatives through boutique observations, coaching follow-up, and commercial performance indicators.
• Analyze performance data to identify coaching opportunities and recommend targeted development actions.
• Support the maintenance and effective use of Learning Management Systems (LMS) and digital learning platforms.

Qualifications and Experience

• 2-5 years of experience in luxury retail, ideally in a sales, boutique leadership, or boutique management role.
• Proven experience delivering engaging learning programmes and facilitating both in-person and virtual training.
• Strong understanding of retail KPIs and the ability to translate business insights into meaningful coaching and development plans.
• Demonstrated ability to build trusted partnerships and influence stakeholders across a matrix organization.
• Experience working with Learning Management Systems (LMS), digital learning tools, and Microsoft Office applications.
• Train-the-Trainer certification is highly desirable.

Required Skills

• Strong communication skills.
• Effective facilitation and presentation abilities.
• Developed interpersonal skills.

Work Environment

This full-time position is based in Riyadh, Saudi Arabia, and involves significant time spent directly within Cartier boutiques.