Last Mile Logistics Supply Chain Manager Quick Commerce SA MEA TR Delivery Service Partners📣 Job Ad

About the Role

Amazon is seeking a Last Mile Logistics Supply Chain Manager for its Quick Commerce SA MEA TR Delivery Service Partners team in Riyadh, Saudi Arabia. This full-time role involves acting as a strategic advisor and operating partner to Amazon Delivery Service Partners (DSPs), who are business owners in the logistics industry. The manager will guide DSPs in building and expanding their middle-mile operations, contributing to innovation in transportation and Amazon’s sustainability objectives.

Core Responsibilities

• Partner with a portfolio of 25-30 DSP owners across the Kingdom of Saudi Arabia, supporting them through various business stages, including entrepreneurs new to logistics.
• Drive accountability, engagement, and motivation among DSP owners, tracking and analyzing key performance metrics.
• Support owners in setting business strategy and managing operational issues, ensuring resources are in place to effectively ramp-up operations and prepare for peak periods.
• Coach DSP owners on effective upskilling and utilization of AMZL tools, guiding them to operate compliant, safe, and high-performing companies.
• Analyze problems, discover insights, deliver recommendations, and drive change both internally and externally to improve financial, operational, and safety practices at the network level.
• Identify workflow inefficiencies and work to formulate and implement operational improvements at the network level to enhance the individual DSP owner experience.
• Work with DSPs to deliver effective ramp plans and pipeline goals, ensuring driver supply is achieved to meet peak volume demands.
• Champion the consistent application of Last Mile processes within Delivery Stations and challenge UTR processes that impact OTR operations.
• Deep dive to identify customer metric improvement opportunities and conduct SLS metric deep dives.
• Improve driver standards to protect brand image and serve as the voice of the DSP within the AMZL business.

Collaboration and Program Management

• Collaborate with an integrated internal team including Program Managers, Compliance, and Finance personnel to ensure DSPs launch and scale their businesses in compliance with program requirements.
• Engage frequently with a wide array of internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet, and network health teams.
• Facilitate and execute Monitoring and Enforcement Policies (MEP) and build two-way feedback channels with OTR teams, DSPs, and WW/EU Product and strategy teams.
• Partner with OTR Safety and OTR Regional Managers to ensure business safety compliance.
• Align communication to DSP business owners following close collaboration with OTR partners.

Required Qualifications

• A minimum of 2 years of experience in sales or account management.
• Proficiency in Excel.
• Experience in analyzing data and best practices to assess performance drivers.

Preferred Qualifications

• Experience in analyzing key open issues and resolution metrics for managed accounts.
• Experience in relationship management within technology, start-ups, or SaaS platforms.

Work Environment

This role requires flexibility and regular travel between multiple sites to engage with business owners weekly, ensuring effective execution of responsibilities across the region.