Logistics & Delivery Manager📣 Job Ad

About the Role

Floward is seeking a Logistics & Delivery Manager to oversee all logistics operations across Saudi Arabia. This role is responsible for ensuring the efficient, scalable, and cost-effective execution of last-mile delivery, transportation, fleet management, supplier performance, and vending operations. The ideal candidate will possess a strategic mindset to balance operational excellence with forward-thinking planning, foster strong supplier partnerships, and lead multi-city logistics teams in a dynamic environment.

Key Responsibilities

• Develop and maintain the KSA logistics strategy, aligning operational roadmaps with Floward's commercial growth ambitions across all logistics streams.
• Build and manage the annual logistics operating plan and budget, ensuring adequate resource allocation for current needs and future scalability.
• Identify and address structural inefficiencies across last-mile, mid-mile, employee transport, fleet, and vending operations through cross-functional initiatives.
• Represent KSA logistics in regional and group-level forums, balancing alignment with group standards and KSA-specific operational realities.
• Maintain a proactive view of the logistics landscape, including technology, regulation, and market capacity, to inform strategy development.
• Manage the KSA logistics supplier ecosystem, including 3PLs, last-mile couriers, employee transport operators, workshop vendors, and vending replenishment partners.
• Lead end-to-end supplier lifecycle management, from sourcing and tendering to negotiation, contracting, onboarding, and renewal.
• Establish and manage a structured supplier performance management process, including regular business reviews, scorecards, and escalation paths.
• Drive commercial value through ongoing renegotiation, volume consolidation, and rate benchmarking to ensure competitive logistics pricing.
• Ensure all supplier agreements are documented, tracked, and renewed proactively, protecting Floward's operational and financial interests.
• Oversee day-to-day logistics execution across all KSA cities, ensuring last-mile dispatch, mid-mile movements, and warehouse-to-hub transfers operate within defined service windows.
• Lead the design and governance of dispatch and routing processes to improve efficiency and standardize operations.
• Manage fleet availability and maintenance programs to ensure vehicles are road-ready, compliant, and efficiently utilized.
• Build and execute peak-season capacity plans, coordinating with suppliers, warehouse, and commercial teams to manage demand surges.
• Oversee the vending replenishment supply chain, ensuring route efficiency, product availability, and cold-chain integrity.
• Manage the employee transportation program to ensure cost-effectiveness and reliability.
• Lead, develop, and hold accountable a multi-city logistics team, establishing clear roles and performance expectations.
• Assess current logistics capabilities and address gaps through hiring, coaching, or structural changes.
• Foster a unified logistics culture across KSA cities, promoting shared standards and accountability.
• Act as a visible leader on the ground, spending time across cities to understand frontline realities and remove operational barriers.
• Establish regular team reviews, operational debriefs, and cross-city communication for continuous improvement.
• Ensure all logistics operations comply with KSA regulatory requirements, including driver licensing, vehicle inspection, and transport regulations.
• Maintain accurate documentation for cross-border shipments and coordinate with customs brokers and compliance teams.
• Embed HSE standards across the logistics function, including driver safety protocols and incident reporting.
• Ensure logistics data is accurately captured and flows into Floward's core systems in a timely manner.
• Identify operational and commercial risks within the logistics network and maintain contingency plans.

Qualifications and Requirements

• 8-12 years of experience in logistics or supply chain management, with at least 5 years in KSA or the GCC.
• Proven experience managing multi-city logistics operations across Saudi Arabia.
• Strong background in managing logistics suppliers, 3PLs, tenders, and commercial negotiations.
• Experience overseeing logistics budgets and cost optimization initiatives.
• Knowledge of fleet operations, transportation management, and logistics technology platforms.
• Experience within e-commerce, retail, FMCG, perishables, or cold-chain environments is highly preferred.
• Strong leadership, stakeholder management, and problem-solving capabilities.
• Bachelor's degree in Supply Chain, Logistics, Engineering, Business Administration, or a related field.
• Fluent in Arabic and English.
• Valid KSA driving license and willingness to travel across KSA as required.

Required Skills

• Logistics Strategy
• Operational Planning
• Budget Management
• Last-Mile Delivery
• Transportation Management
• Fleet Management
• Supplier Performance Management
• Vending Operations
• Commercial Management
• Supplier Negotiation
• Contract Management
• Operations Management
• Dispatch and Routing
• Warehouse Management
• Cold Chain Management
• Employee Transportation
• Team Leadership
• Performance Management
• Problem-Solving
• Stakeholder Management
• Regulatory Compliance
• HSE Standards
• Risk Management
• E-commerce Logistics
• Retail Logistics
• FMCG Logistics
• Perishables Logistics

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role requires travel across KSA as needed to manage operations in multiple cities.