Leasing & Tenant Relations Manager📣 Job Ad

About the Role

MENA Careers is recruiting for a Leasing & Tenant Relations Manager to join a real estate company in Riyadh, Saudi Arabia. This full-time position is central to managing the leasing and tenant relationships for a specialized Film Studio asset, overseeing the entire occupancy lifecycle from onboarding to retention and renewal.

Role Purpose and Context

The Leasing & Tenant Relations Manager is responsible for coordinating all leasing activities and fostering strong tenant relationships within the Film Studio environment. This role integrates operational leasing administration with direct service provision to occupiers and operators. The core objective is to enhance commercial performance and ensure long-term occupier satisfaction through efficient onboarding, proactive occupancy management, and effective tenant retention strategies.

Key Responsibilities

• Support the implementation of leasing and occupancy strategies for the Film Studio asset.
• Coordinate tenant and operator onboarding, including move-in readiness, service activation, and operational integration.
• Serve as the primary operational contact for tenants, operators, and commercial occupants during onboarding and occupancy.
• Manage tenant communication, issue resolution, and relationship management to support retention and satisfaction.
• Coordinate lease administration, occupier documentation, and onboarding requirements in line with approved processes.
• Monitor occupancy utilization, tenant operational requirements, and service readiness across occupied spaces.
• Support tenant retention initiatives, renewals planning, and service quality improvement activities.
• Coordinate operational support with Finance, Operations, HSE, IT, and Corporate Enablement teams to resolve tenant-facing issues.
• Track tenant requests, escalations, action logs, and operational follow-ups through to closure.
• Support the implementation of approved pricing, leasing frameworks, and commercial terms where required.
• Conduct tenant satisfaction follow-ups and identify service improvement opportunities.
• Monitor tenant compliance with operational, contractual, access, and HSE requirements.
• Prepare occupancy reports, tenant updates, onboarding trackers, and operational dashboards.
• Support leasing negotiations and commercial discussions as required.
• Coordinate activation readiness for new tenants, operators, and strategic partnerships prior to go-live.

Qualifications and Experience

• Bachelor's degree in Business Administration, Real Estate, Hospitality, Property Management, or a related field.
• 5 to 7 years of experience in leasing, tenant relations, property management, hospitality operations, or commercial asset management.
• Demonstrated experience managing tenant-facing or operator-facing activities within commercial, hospitality, entertainment, or operational environments.
• Strong stakeholder and customer relationship management capability.
• Understanding of leasing operations, occupier onboarding, and occupancy management principles.
• Ability to coordinate cross-functional operational requirements and service activation activities.
• Strong issue resolution, follow-up discipline, and communication skills.
• Preferred Background: Experience within mixed-use, entertainment, hospitality, or specialized commercial assets; exposure to entertainment, creative, destination-based, or specialized asset environments.

Core Competencies

• Tenant relationship management
• Leasing operations
• Stakeholder coordination
• Customer service
• Commercial operations
• Communication
• Problem solving

Performance Indicators

• Occupancy rate
• Tenant retention rate
• Tenant satisfaction score
• Tenant onboarding cycle time
• Number of unresolved tenant escalations
• Lease renewal rate
• Operational readiness timelines