Manager Network Operations📣 Job Ad

About the Role

Lucid Motors Middle East is seeking a Manager, Network Operations to lead network planning, expansion, and operational excellence for its retail network across the Middle East. This full-time position, based in Riyadh, requires 5-10 years of experience in automotive network development or related fields.

Role Overview

The Manager, Network Operations is responsible for ensuring optimal market coverage through data-driven network planning and supporting scalable, timely network expansion. This role enforces compliance with Lucid’s dealer standards, brand guidelines, and operating models. By collaborating with internal stakeholders and external partners, the position aims to deliver high-performing, compliant, and customer-centric sales and service operations throughout the region.

Key Responsibilities

• Lead the planning and execution of Lucid’s Middle East network strategy for both Direct-to-Consumer (D2C) and Partner-led (Importer) models, ensuring market readiness.
• Conduct regional network studies, market demand analysis, and capacity planning to define optimal retail and service footprints.
• Oversee the partner selection process, including due diligence and capability assessment for importer-led markets.
• Ensure governance is in place for all new retail and service sites to meet regulatory, brand, and operational requirements prior to activation.
• Establish and lead governance frameworks for network rollout and market activation.
• Own the definition, implementation, and oversight of Lucid’s standards for brand, commercial, and customer experience.
• Define, monitor, and review key operational KPIs across sales and aftersales, driving corrective actions as needed.
• Coordinate with cross-functional teams to ensure commercial programs are deployed and optimized across the network.
• Manage consolidated reporting for existing locations, new market launches, and planned network growth.
• Act as the primary regional coordination point between HQ, regional teams, and external partners on network initiatives.
• Lead go-to-market (GTM) planning and execution for new markets and network expansions.
• Serve as the coordination point during market launch and ramp-up phases to support issue resolution and operational stabilization.
• Guide and support partners in building compliant, efficient, and customer-centric sales and service operations.

Required Qualifications

• Bachelor’s degree in business administration, Economics, or a related field.
• 5+ years of experience in automotive network development, network operations, retail operations, or related fields.
• Proven experience working with or within automotive dealership groups, distributors, or importer-led markets is strongly preferred.
• Experience managing or supporting multi-market network expansion and go-to-market activities, ideally across both direct and partner-led business models.
• Solid understanding of automotive retail and aftersales operations, including customer journey, service capacity, and performance metrics.
• Demonstrated experience working in a cross-functional, international environment, preferably within the Middle East or similar growth markets.

Skills and Competencies

• Deep understanding of dealer operations, aftersales, throughput, and customer experience standards within a premium automotive environment.
• Demonstrated experience managing multi-market network rollouts, GTM launches, and cross-functional initiatives with tight timelines.
• Ability to influence and align internal stakeholders and external partners, including importer organizations and dealer groups.
• Excellent communication skills with the ability to act as a central coordination point across HQ, regional teams, and partners.
• Structured, solution-oriented mindset with the ability to manage escalations and drive operational stability during market launches.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia.