Manager Outbound Logistics

About Salehiya Healthcare

Salehiya Healthcare, established in 1964, is a leading Saudi Arabian company specializing in the distribution of pharmaceuticals, medical and laboratory equipment, diagnostics, medical disposables, and hospital and consumer supplies. The company has evolved with the health sector in Saudi Arabia, meeting the demands of a growing market. Salehiya Healthcare operates from its main bases in Riyadh, Jeddah, and Dammam, with additional branches across the Kingdom, supported by a workforce of over 1000 employees.

The Role of Manager, Outbound Logistics

Salehiya Healthcare is seeking a Manager, Outbound Logistics to lead and optimize all outbound logistics activities for the company and its affiliates. This full-time role is based in Riyadh, Saudi Arabia, and is critical for ensuring the efficient, compliant, and timely distribution of pharmaceutical, medical, and healthcare products across the Kingdom. The Manager will uphold cold-chain and quality standards, drive operational excellence, and contribute to Salehiya Healthcare’s mission through innovative, digital, and customized logistics solutions. This position plays a key part in delivering superior service to customers, partners, and healthcare providers.

Key Responsibilities

• Manage and oversee outbound logistics operations, including order fulfillment, dispatching, routing, transportation planning, fleet requirements, and delivery execution, through Outbound Logistics Supervisors.
• Guide the Outbound Logistics team (Supervisors, Officers, Coordinators, and Delivery Representatives) to maintain high standards of productivity, compliance, documentation, and customer service.
• Ensure full fleet compliance with cold chain handling, GDP standards, and regulatory requirements for pharmaceutical and medical product distribution.
• Implement operational controls and monitor KPIs, service levels, delivery accuracy, and reporting systems to ensure cost efficiency.
• Conduct periodic performance management reviews and route rides with delivery representatives to ensure SOP compliance and foster a customer-centric mindset.
• Utilize planning systems with relevant stakeholders for optimal and efficient delivery plans, ensuring accurate completion.
• Coordinate with Warehousing, Inventory, Transport, and Customer Service teams for smooth end-to-end operations.
• Develop and execute outbound logistics strategies, contributing to budgeting, forecasting, and cost-optimization initiatives.
• Lead outbound logistics projects, process improvements, automation initiatives, and innovation in cold-chain logistics to enhance efficiency and visibility.
• Monitor and improve maintenance, fuel consumption, and temperature calibration of the delivery fleet to prevent breakdowns.
• Oversee returns and recall processes, ensuring accurate collection by Delivery Representatives and processing by the Outbound Officer.
• Manage relationships with logistics partners, carriers, and third-party providers, ensuring alignment with service standards and SLAs.

Qualifications and Experience

• A minimum of 5 to 10 years of relevant experience in logistics management.
• Demonstrated experience in managing outbound logistics operations, preferably within the healthcare or pharmaceutical distribution sector.
• Strong understanding of cold-chain handling, GDP standards, and regulatory requirements.
• Proven ability to lead and develop a team, driving productivity and customer service.
• Experience with logistics planning systems and performance monitoring (KPIs, service levels).

Work Environment and Culture

Salehiya Healthcare is committed to fostering a diverse and inclusive workplace that values all employees. The company encourages creativity and innovation, particularly in technology, by utilizing the latest tools and staying ahead of industry trends. Employees benefit from comprehensive training programs and mentorship opportunities designed to support professional growth and development within a welcoming atmosphere. The core values guiding Salehiya Healthcare's people are derived from its purpose to elevate the healthcare experience in the Kingdom.