META Clinical Application Specialist

About the Role

Philips Healthcare Saudi Arabia is seeking a META Clinical Application Specialist to join their team in Riyadh, Ar Riyad. This full-time role involves developing and delivering clinical education sessions to customers, ensuring adherence to established organizational standards, guidelines, and product-specific training materials.

Key Responsibilities

• Advise customers on implementing optimal clinical procedures and protocols to maximize equipment effectiveness and efficiency.
• Provide first and second-line support to clinical support associate specialists and customers, offering guidance and expertise as needed.
• Operate under general supervision and established processes, applying independent judgment to adhere to operational policies and ensure compliance.
• Utilize analytical skills to resolve medium complexity requests efficiently, exercising judgment within defined procedures to determine appropriate actions.
• Participate in customer escalations, complaints (safety and non-safety related), and feedback processes, following agreed protocols for information capture and action management.
• Collaborate with cross-functional teams, including product development, quality assurance, and regulatory affairs, to address customer concerns and enhance product performance.
• Develop and maintain a deep understanding of the organization's products, clinical applications, and relevant industry standards to support customers and provide informed recommendations.
• Contribute to continuous improvement initiatives within the service organization, identifying opportunities to streamline processes and enhance service delivery.
• Engage in moderately complex clinical or system applications assignments, following established procedures and protocols for consistent execution.
• Document service records, including detailed descriptions of problems and resolutions, within the Service Management System.
• Establish productive internal and external working relationships to resolve mutual problems, collaborating on procedures and identifying efficient solutions to minimize customer downtime and maximize equipment utilization.

Qualifications and Experience

• A minimum of 4 years of experience is required.
• Vocational Education in Medical Industry, Clinical Support, Healthcare, or Customer Service is essential.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within Philips Healthcare. The role involves working under general supervision while exercising independent judgment in day-to-day tasks.