Monitoring Engineer

About the Role

Mina Excellence is seeking a Monitoring Engineer to join their team in Riyadh, Saudi Arabia. This is a full-time position requiring 2-5 years of experience. The role is critical for ensuring the continuous operation and stability of the data center infrastructure and supporting IT environments through proactive monitoring and incident management.

Role Overview

The Monitoring Engineer is responsible for the continuous oversight of data center infrastructure and associated IT environments. This includes monitoring servers, virtualization, storage, backup systems, databases, networks, security, applications, and other supporting systems. The position involves responding to alerts, performing initial validation, classifying incidents, and ensuring timely notification and escalation to relevant technical teams.

Key Responsibilities

• Continuously monitor infrastructure and data center environments.
• Monitor servers, virtualization, storage, backup, databases, networks, security, and applications.
• Monitor dashboards and respond to system alerts and events promptly.
• Perform initial validation and basic troubleshooting of alerts.
• Create and accurately classify incidents within the ITSM/ticketing system.
• Notify and escalate incidents to the appropriate technical teams according to established procedures.
• Follow incident escalation procedures and defined Service Level Agreements (SLAs).
• Track and follow up on open incidents until their resolution.
• Maintain accurate incident and monitoring records.
• Support shift handovers and contribute to daily operational reporting.
• Identify recurring alerts and report them to L2/L3 teams for further investigation.
• Adhere to established monitoring, escalation, and operational procedures.

Qualifications and Experience

• 2-5 years of relevant experience in IT monitoring or a similar role.

Work Environment

• Ability to work in a 24/7 or shift-based environment is required.

Application Process

Candidates who meet the above requirements are encouraged to apply for this full-time position in Riyadh.