Officer Clinical Liaison

About the Role

AMAD Hospital is seeking an Officer Clinical Liaison to join their team in Riyadh, Saudi Arabia. This full-time role serves as the primary clinical link between AMAD Hospital and referring physicians, healthcare practitioners, hospitals, and other healthcare stakeholders. The Clinical Liaison is responsible for building confidence in the hospital’s clinical services and increasing awareness of available rehabilitation and long-term care programs. The position requires 5-10 years of relevant experience.

Key Responsibilities

• Conduct professional visits, presentations, and educational meetings with referral partners.
• Plan visits to referring hospitals and manage the schedule of clinical assessments.
• Increase awareness of the hospital’s services, admission criteria, and referral procedures.
• Maintain accurate records of awareness activities, clinical assessments, decisions, and response times.
• Identify and develop potential referral sources.
• Prepare weekly and monthly reports on referral volume, suitability rate, response time, and reasons for non-acceptance.
• Participate in weekly referral funnel reviews and follow up on agreed actions.
• Build and maintain professional relationships with physicians, healthcare practitioners, hospitals, and other referral sources.
• Communicate the hospital’s clinical capabilities, rehabilitation programs, and long-term care services.
• Support the referral process by ensuring referrals meet the hospital’s clinical admission criteria.
• Coordinate with Patient Access and clinical teams to facilitate appropriate patient assessments and admissions.
• Monitor referral outcomes and identify opportunities to improve referral conversion rates.
• Review clinical information for referred patients and assess their suitability against admission criteria.
• Conduct clinical assessments on-site, at referring facilities, or through virtual reviews, and recommend acceptance, deferral, or decline.
• Respond promptly and accurately to clinical queries from physicians, case managers, and families.
• Coordinate with the Medical Director, nursing, and therapy departments to confirm the hospital can meet patient needs before admission.
• Ensure a safe and clear clinical handover between the referring facility and AMAD Hospital.
• Analyze reasons for unsuitable or declined referrals and share feedback with Business Development to improve referral quality.

Quality and Safety Compliance

• Comply with AMAD quality, patient safety, and infection prevention and control policies.
• Ensure only clinically suitable patients are recommended for admission to protect patient and staff safety.
• Report incidents, near misses, and safety concerns through the hospital's reporting system.
• Support CBAHI/JCI accreditation requirements by maintaining complete and accurate clinical records.
• Apply evidence-based clinical practice and professional standards in all assessments.

Professional Development

• Engage in personal professional development through training and continuing education in rehabilitation, long-term care, and case management.
• Stay updated with clinical guidelines and admission criteria for AMAD programs.
• Set development goals and action plans with the line manager and review progress regularly.
• Complete mandatory hospital training and maintain professional license requirements (CPD hours).
• Share clinical knowledge and best practices with colleagues and referral partners.

Experience Required

Candidates should possess 5-10 years of relevant experience in a clinical liaison, case management, or similar role within a healthcare setting.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, requiring collaboration with various internal teams and external healthcare partners.