Online Store Specialist

About the Role

Gheras Alkhairat is seeking an Online Store Specialist to manage the daily operations of its digital sales platforms. This full-time position is based in Riyadh, Saudi Arabia, and is crucial for driving online sales and ensuring efficient store performance on platforms such as Salla and Zid. The role requires 0-1 years of experience.

Key Responsibilities

• Manage product listings, including uploading, updating descriptions, pricing, inventory, and images across Salla and Zid platforms.
• Monitor store uptime, layout performance, and user experience on both mobile and desktop interfaces.
• Track and audit real-time stock levels using platform dashboards to prevent stockouts of popular items.
• Reconcile inventory counts, monitor slow-moving products, and notify management of restocking needs.
• Plan, set up, and execute promotional campaigns, flash sales, promo codes, and product bundles.
• Monitor campaign performance and coordinate digital marketing efforts, such as abandoned cart recovery and discount banners, to enhance sales conversions.
• Track daily incoming orders, coordinate with warehouse/fulfillment teams, and ensure timely dispatch.
• Oversee courier and shipping integrations (*, Aramex, SPL, SMSA) to resolve delivery delays or returned orders.
• Handle online customer inquiries, refund/exchange requests, and order tracking issues.
• Analyze customer reviews and complaints to identify areas for improving site features and checkout flow.

Required Qualifications and Experience

• 0-1 years of experience in online store operations or a related field.
• Proficiency in managing e-commerce platforms such as Salla and Zid.

Skills and Capabilities

• Ability to manage high daily order volumes and track inventory with precision.
• Effective coordination skills with marketing teams, logistics partners, suppliers, and customer support.
• Strong organizational skills and attention to detail.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, focusing on the dynamic environment of online retail operations.

Application Process

Candidates who meet the above requirements are encouraged to apply.