Operations Manager

About EWAA Hotels

EWAA Hotels is a group of Hotels & Resorts operating 80 properties across 14 cities in Saudi Arabia. The group includes brands such as Grand Plaza Hotels & Resorts, Al Muhaidb Hotels & Residence, and EWAA Express Hotels. EWAA Hotels focuses on providing hospitality services for both business and personal needs, offering amenities like conference halls, exhibition centers, and specialized catering. The company is committed to sustainability and investing in its human capital.

The Role of Operations Manager

EWAA Hotels is seeking an Operations Manager to oversee and optimize the performance of multiple hotel properties across Saudi Arabia. This full-time position is based in Riyadh, Riyadh, Saudi Arabia. The role focuses on driving operational excellence, ensuring brand standards, improving financial performance, and delivering guest experiences. The Operations Manager will also support the commercial growth of the hotel brand through client acquisition and business development initiatives.

Key Responsibilities

• Oversee daily operations across multiple hotel properties.
• Ensure consistent brand standards, service quality, and operational excellence.
• Drive occupancy, revenue, profitability, and guest satisfaction.
• Identify and attract new clients and business opportunities to support brand growth and sales.
• Build and maintain relationships with corporate clients, key accounts, and business partners.
• Support the development and implementation of commercial strategies to increase brand awareness, revenue, and market presence.
• Monitor and improve operational performance across departments.
• Collaborate with Hotel General Managers and department heads to achieve business objectives.
• Develop and implement operational strategies and best practices.
• Identify opportunities for cost optimization and operational efficiency.
• Support hotel openings, transitions, and expansion projects.
• Prepare operational and performance reports for senior management.

Qualifications and Experience

• A minimum of 10 years of experience in a relevant operational management role.
• Proven track record in driving operational excellence and improving financial performance within the hospitality sector.
• Experience in managing multiple properties is preferred.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, requiring oversight of multiple hotel properties across the country. The role involves collaboration with various hotel teams and senior management.