Operations Officer📣 Job Ad

About Rize and the Role

Rize is a rent-now-pay-later platform based in Saudi Arabia, focused on enhancing the accessibility and affordability of rental services. The company aims to simplify financial management for tenants and ensure income security for landlords. We are seeking an Operations Officer to join our team in Riyadh, Saudi Arabia.

Role Overview

The Operations Officer will support and manage daily operational processes within Rize. This full-time position involves reviewing and preparing contracts, following up on documentation, and coordinating with various internal teams to ensure a smooth operational workflow. The role is suited for a detail-oriented individual with strong operational, communication, and organizational skills, looking to develop within fintech operations.

Key Responsibilities

• Review and process financing applications in line with company policies and service level agreements (SLAs).
• Prepare, create, and validate contracts within internal systems.
• Follow up with customers, landlords, and internal teams for missing documents and approvals.
• Monitor application pipelines to ensure timely processing and completion.
• Conduct quality checks on applications and customer documentation before final processing.
• Coordinate with Risk, Sales, Legal, Collections, and Customer Experience teams.
• Ensure accuracy of customer data and contract information within systems.
• Support operational reporting and maintain trackers using Excel and dashboards.
• Escalate operational issues, delays, or policy exceptions when necessary.
• Support process improvement initiatives and operational efficiency projects.

Qualifications and Experience

• 2-5 years of experience in an operations-focused role.
• Demonstrated strong operational, communication, and organizational skills.
• Ability to manage daily processes and ensure smooth workflow.
• Proficiency in using Excel and dashboards for reporting and tracking.

Professional Development

This role offers the opportunity to gain comprehensive experience in various aspects of fintech operations, including:

• End-to-end credit operations workflow in a fintech environment.
• Contract creation and financing processes.
• Customer onboarding and verification procedures.
• Risk and compliance operational practices.
• Portfolio and operational performance monitoring.
• Cross-functional collaboration within Risk, Legal, Collections, and Operations teams.

Work Environment and Compensation

You will join a team composed of individuals from diverse nationalities, working from a dedicated office in Riyadh, Saudi Arabia. Rize offers a competitive salary package, payable in USD or SAR.