Parts Advisor

About the Role

CEER is seeking a Parts Advisor to join their team in Riyadh, Saudi Arabia. This is a full-time position requiring 2-5 years of relevant experience. The Parts Advisor will be responsible for managing parts sales and support for both retail customers and service operations, ensuring efficient processing and customer satisfaction.

Key Responsibilities

• Greet and assist walk-in parts retail customers, identifying correct parts and accessories based on customer and vehicle requirements.
• Process parts retail and service sales orders accurately in SAP, ensuring correct pricing, discounts, and invoicing in line with CEER commercial policy.
• Promote accessories and value-added parts/service offers to maximize basket size and support achievement of retail sales targets.
• Coordinate with Service Advisors and Technicians to fulfill parts requirements for scheduled and walk-in service jobs.
• Pick, verify, and issue parts against repair orders and work orders in a timely manner to minimize vehicle turnaround time.
• Follow up on back-ordered or unavailable parts and communicate expected availability to service teams and customers.
• Respond to customer inquiries on part availability, pricing, and compatibility.
• Handle first-line customer complaints related to parts sales and escalate complex issues to the Parts Operations Assistant Manager.
• Process returns, exchanges, and warranty claims according to established SOPs.
• Maintain accurate records of retail and service sales transactions and daily cash/counter stock reconciliation.
• Generate routine daily/weekly sales activity reports for the Parts Operations Assistant Manager.
• Support month-end stock and sales reconciliation activities.
• Follow CEER Aftersales SOPs & Policies requirements for all transactions and maintain a clean, organized, and safe parts retail/counter area.

Experience and Qualifications

Candidates for this role should possess 2-5 years of experience in a similar parts advisory or sales position. A strong understanding of automotive parts and accessories is essential, along with proficiency in processing sales orders and managing inventory.

Skills and Attributes

The ideal candidate will demonstrate strong customer service skills, attention to detail in processing transactions, and the ability to coordinate effectively with internal teams. Familiarity with SAP or similar inventory management systems is required.

Work Environment

This full-time position is based in Riyadh, Saudi Arabia, and involves working directly with customers and service teams in a retail and service parts environment.

Application Process

Interested candidates are encouraged to apply. Salary details will be discussed during the interview process.