Parts Advisor

About Samaco Motors

Samaco Motors is seeking a Parts Advisor to join their team in Riyadh. This full-time role focuses on managing parts requirements, maintaining stock control, and ensuring high levels of customer satisfaction.

Role Overview

The Parts Advisor is responsible for accurately identifying customer parts needs, efficiently processing orders, and contributing to departmental compliance with company policies and industry standards. This position requires a proactive approach to inventory management and customer service.

Key Responsibilities

• Identify and satisfy customer parts requirements professionally and promptly.
• Provide clear information regarding parts warranties and processes.
• Receive and serve customers courteously and promptly, maintaining excellent relationships to foster loyalty.
• Maintain accurate customer records, including Parts Club membership data.
• Manage incoming deliveries, verify contents, bin appropriately, and report discrepancies.
• Issue parts only against documented receipt, payment, or authorized signature.
• Assist in regular stocktaking activities and safeguard against unauthorized removal.
• Ensure cash and cheque payments are correctly handled and secured.
• Place and track special parts orders, balancing speed and economy as per guidelines.
• Source additional parts availability externally when required.
• Maintain and manage parts stock effectively, including entry, returns, and handling customer complaints.
• Keep the parts area clean, organized, and compliant with Health & Safety standards.
• Follow recycling and environmental guidelines for disposed/damaged parts.

Knowledge and Compliance

• Maintain up-to-date knowledge of new or updated parts through internal systems (Desktop, parts bulletins, catalogues).
• Stay informed on seasonal requirements, recall campaigns, and promotional parts activities.
• Liaise with the Parts Manager to monitor and record lost sales for inventory management.
• Attend regular training courses to develop product and job-related knowledge.
• Use Electronic Parts Catalogue (EPAC, ETKA) for parts number searches.
• Adhere strictly to all Volkswagen and company-specific operational procedures.
• Understand broader business impacts and represent the Volkswagen brand effectively.

Operational Excellence

• Achieve incremental sales and contribute to process improvements.
• Use technology tools efficiently for operational excellence.
• Collaborate across departments to enhance customer care and improve profitability.

Work Environment

This is a full-time position based in Riyadh, requiring dedication to maintaining high standards of stock management and customer service within the automotive parts department.