Parts Advisor

About the Role

CEER is seeking a Parts Advisor to join their team in Riyadh, Saudi Arabia. This full-time role serves as the primary point of contact for parts retail and service customers, handling parts and accessories purchases. The Parts Advisor is responsible for processing sales transactions accurately and efficiently, and supporting service center parts fulfillment to ensure a positive customer experience and achieve retail sales targets.

Key Responsibilities

• Greet and assist walk-in parts retail customers, identifying correct parts and accessories based on customer and vehicle requirements.
• Process parts retail and service sales orders accurately in SAP, ensuring correct pricing, discounts, and invoicing in line with CEER commercial policy.
• Promote accessories and value-added parts/service offers to maximize basket size and support retail sales targets.
• Coordinate with Service Advisors and Technicians to fulfill parts requirements for scheduled and walk-in service jobs.
• Pick, verify, and issue parts against repair orders and work orders in a timely manner to minimize vehicle turnaround time.
• Follow up on back-ordered or unavailable parts and communicate expected availability to service teams and customers.
• Respond to customer inquiries regarding part availability, pricing, and compatibility.
• Handle first-line customer complaints related to parts sales and escalate complex issues to the Parts Operations Assistant Manager.
• Process returns, exchanges, and warranty claims according to established Standard Operating Procedures (SOPs).
• Maintain accurate records of retail and service sales transactions and daily cash/counter stock reconciliation.
• Generate routine daily/weekly sales activity reports for the Parts Operations Assistant Manager.
• Support month-end stock and sales reconciliation activities.
• Adhere to CEER Aftersales SOPs & Policies requirements for all transactions and maintain a clean, organized, and safe parts retail/counter area.

Qualifications and Experience

• 2-5 years of relevant experience in parts sales or a similar customer-facing role.
• Proficiency in processing sales orders and managing inventory.
• Experience with SAP or similar enterprise resource planning software is preferred.

Required Skills

• Strong customer service and communication skills.
• Ability to identify correct parts and accessories based on customer and vehicle requirements.
• Attention to detail for accurate transaction processing and record keeping.
• Organizational skills to maintain a clean and efficient parts area.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, operating within a retail and service center environment. The role requires interaction with both external customers and internal service teams.

Application Process

Salary for this position will be discussed during the interview process.