Patient Services Coordinator📣 Job Ad

About the Role

The Patient Services Coordinator at National Medical Care Company (Care) in Riyadh is a full-time position focused on ensuring the delivery of excellent customer service. This role involves fast and accurate processing, effective communication, and seamless coordination with various departments. The coordinator is responsible for providing prompt and accurate service to staff, patients, and visitors, playing a key part in enhancing the patient journey within CARE Hospital.

Key Responsibilities

• Ensure, through direct or indirect actions, that a superior quality of medical treatment, compassion, and understanding is given to every patient served at NMC Hospitals and Clinics.
• Interview patients to gather data for Patient Registration/Admission and register information completely in both English and Arabic within the HIS system, ensuring accuracy and timeliness.
• Verify patient identity thoroughly before creating patient files, processing medical record requests, and issuing invoices.
• Handle patient admission, transfer, and discharge processes within the HIS system when assigned to ADT/ER Registration.
• Maintain strict patient information confidentiality and uphold all Patient Rights.

Patient Interaction and Support

• Enhance the overall patient experience with customer care, respect, compassion, and dignity.
• Provide support and assistance to patients coming for inquiries and/or complaints.
• Attend to telephone inquiries and interact effectively with customers.
• Make appointments for next visits and provide non-medical instructions if needed.

Administrative and Financial Coordination

• Secure pre-approval and cash deposits before any elective procedures or admissions.
• Collect and submit cash to the general cashier daily or at the end of each work shift.
• Coordinate closely with claims and billing departments to speed up administrative processes and avoid financial discrepancies.
• Provide administrative and clerical support services to the Patient Services Department, its staff, patients, and other visitors.
• Coordinate with Department Heads and Supervisors regarding any Patient Services issues or concerns.

Qualifications and Reporting Structure

Candidates for the Patient Services Coordinator position should possess 2-5 years of relevant experience. This role reports directly to the Section Head / Manager & Director of the Patient Services Division.

Application Information

We invite qualified candidates to apply for this full-time opportunity to contribute to patient care excellence at National Medical Care Company (Care) in Riyadh.