Patient Services Coordinator📣 Job Ad

About the Role

The National Medical Care Company (Care) is seeking a Patient Services Coordinator to join its full-time team in Riyadh. This role is crucial for ensuring the delivery of excellent customer service through fast and accurate processing, effective communication, and seamless coordination with other departments. The Coordinator provides prompt and precise service to staff, patients, and visitors, managing patient data for registration and admission within the HIS system, and upholding service quality throughout the patient journey at CARE Hospital.

Key Responsibilities

• Ensure a superior quality of medical treatment, compassion, and understanding for every patient served at NMC Hospitals and Clinics.
• Register patient information completely, accurately, and timely in both English and Arabic within the HIS system.
• Verify patient identity before creating patient files, requesting medical records, and issuing invoices.
• Handle patient admission, transfer, and discharge in HIS when assigned to ADT/ER Registration.
• Ensure pre-approval and cash deposit are secured before any elective procedures or admissions.
• Collect and submit cash to the general cashier daily at the end of the work shift.
• Coordinate with claims and billing departments to expedite administrative processes and prevent financial discrepancies.
• Make appointments for next visits and provide non-medical instructions as needed.
• Attend to telephone inquiries and interact effectively with customers.
• Maintain patient information confidentiality and uphold Patient Rights.
• Enhance patient experience through customer care, respect, compassion, and dignity.
• Provide administrative and clerical support services to the Patient Services Department, its staff, patients, and other visitors.
• Coordinate with Department Heads and Supervisors regarding Patient Services issues and concerns.
• Provide support and assistance to patients for inquiries and/or complaints.

Required Qualifications

• Diploma or College graduate.
• Minimum of two (2) to five (5) years of experience in a similar position, preferably within a healthcare facility.

Work Environment and Expectations

The Patient Services Coordinator operates within a dynamic healthcare environment, directly contributing to the patient experience at CARE Hospital. This role requires a commitment to maintaining high standards of service and confidentiality while collaborating with various departments to ensure smooth operations and patient satisfaction.

Application Process

Candidates who meet the above requirements are encouraged to apply for this full-time position in Riyadh.