Payers Management Account Manager📣 Job Ad

about 6 hours ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Riyadh

Job Description

About the Role

Nahdi Medical Co. is seeking a Payers Management Account Manager to join its team in Riyadh. This full-time role serves as the primary liaison between NUPCO and Nahdi for the Wasfaty program. The manager is responsible for cultivating strategic relationships, ensuring compliance with Service Level Agreements (SLAs), facilitating issue resolution, and driving collaborative initiatives to achieve program objectives and maintain high guest satisfaction.

Key Responsibilities

Build and maintain strong, trust-based relationships with key stakeholders at NUPCO, MOH, and relevant government entities.
Act as the primary point of contact for stakeholder inquiries, escalations, and partnership discussions.
Coordinate regular business review meetings to discuss performance, KPIs, service improvements, and business priorities.
Monitor and ensure adherence to contractual obligations, agreed KPIs, and SLA performance standards.
Collaborate with internal teams to identify and address operational gaps impacting compliance, service quality, or overall performance.
Support the Wasfaty Department Manager in renegotiating terms, enhancing agreements, or expanding the program scope as required.
Serve as the focal point for resolving challenges related to service delivery, claims, system integration, and stakeholder requirements.
Facilitate clear and timely communication between NUPCO/MOH and relevant internal stakeholders.
Prepare escalation reports, coordinate required actions, and ensure proper follow-up until issues are resolved.

Business Development and Growth

Develop strategic relationships with key account stakeholders through regular business meetings, presentations, and ongoing engagement.
Represent Nahdi effectively with external stakeholders while maintaining strong awareness of market dynamics, stakeholder priorities, and emerging opportunities.
Identify and support future business growth opportunities to strengthen partnerships, ensure business continuity, and expand the value of the Wasfaty program.
Collaborate with GROMS, Operations, Commercial, and Finance teams to identify and drive business growth opportunities while ensuring compliance with relevant requirements.

Financial Performance and Reporting

Provide regular feedback and insights to the Wasfaty Department Manager on external stakeholder expectations, market trends, and program performance.
Contribute to performance reviews by providing data-driven insights to support effective decision-making.
Participate in cross-functional projects and initiatives that strengthen stakeholder collaboration and enhance overall program value.
Ensure effective execution of KPIs to maximize Wasfaty commission and overall performance.
Match financial reports with dispensing data by tracking quantities and values dispensed and analyzing their impact on Wasfaty commission, profitability, revenue per prescription, and overall project performance.
Identify and report performance variances, recommend corrective actions, and discuss outcomes during monthly financial review meetings.
Develop and monitor regional revenue targets based on targeted regional penetration share and expansion plans for non-covered regions.
Manage portfolio dispensing performance and Authorized vs. Alternative switching based on availability KPIs, supported by daily coordination with internal stakeholders and NUPCO.
Coordinate with Merchandise Planning on the ranging and inventory management of Wasfaty-flagged items.
Monitor revenue, commission, profitability, and dispensing performance to identify opportunities for sustainable business growth.

Required Experience

Candidates should possess 3-5 years of relevant experience in account management, stakeholder relations, or a similar field, preferably within the healthcare or pharmaceutical sector.