Private Bank Client Service Executive Middle East AVP

About Deutsche Bank's Private Bank Division

Deutsche Bank AG is seeking a Client Service Executive for its Private Bank division in Riyadh. This full-time role, designated as AVP, requires 5-10 years of experience. The Private Bank division integrates Deutsche Bank's private banking expertise with Postbank's corporate division in Germany, Private and Commercial Bank International, and Wealth Management. Deutsche Bank’s Wealth Management is a significant global wealth manager, offering a broad range of traditional and alternative investment solutions, alongside comprehensive wealth management advice. The division aims to create lasting value for wealthy individuals, entrepreneurs, family offices, and foundations by developing bespoke solutions such as intergenerational wealth planning, asset management with individual risk management, loans, and deposits, supported by a global network and collaboration with the Corporate Bank, Investment Bank, and DWS.

Role Overview

The Client Service Executive provides essential support to the Team Head, Relationship Managers (RM), and Investment Managers (IM) in daily business activities, encompassing client servicing and operational support. This role acts as the primary point of contact for RMs and clients regarding operational requests, requiring liaison with key onshore and offshore stakeholders including Cross Border, CLM, and Business Management. The executive is responsible for the timely execution of requests and resolution of issues to meet client and RM requirements.

Key Responsibilities

• Handle and respond to RM requests and client queries related to account documentation, balances, maintenance, statement information, and general product/service information.
• Attend client meetings with RMs when necessary to provide support.
• Assist RMs in the new account opening process, including preparing comprehensive account opening packs for submission to the CLM team.
• Review and prepare client-signed quality packs, including Booking Centre documents, for submission to the local CLM team for new account openings.
• Liaise with CLM/AFC/OBS/KYC Review Teams for follow-up or to provide additional information/documentation.
• Promptly address Booking Centre/Regulatory document deficiencies to support RMs in achieving Key Risk Indicators (KRIs).
• Ensure timely completion of all operational tasks related to client accounts to maintain satisfactory service levels.
• Provide timely assistance in inputting call reports (from RMs) and ensuring proper record retention in protected Group shared folders.
• Maintain current and thorough knowledge of operational processes, services, and firm systems/applications.
• Develop an understanding of the governing regulatory framework and uphold relevant policies/procedures to mitigate risks and protect the Bank.
• Support RMs in client after-sales tasks and coordinate marketing event invitations and approvals.
• Manage the daily mailing of documentation to relevant booking centres, where applicable.
• Foster strong working relationships across coverage, product, and infrastructure divisions.
• Participate in all AM group projects and meetings.
• Handle regulatory and non-regulatory projects within stipulated deadlines.
• Liaise with IT for arranging video conference meetings/calls.
• Ensure back-up responsibilities in the absence of other support staff to maintain business continuity.

Support and Development

Deutsche Bank is committed to supporting its employees through various initiatives. This includes offering flexible working arrangements to help balance personal priorities, providing coaching and support from experienced team members, and fostering a culture of continuous learning to aid career progression. Employees also benefit from a range of flexible benefits that can be tailored to individual needs, alongside training and development opportunities designed to enhance career growth.