Product Manager Data & Insights

About Unifonic

Unifonic is a CPaaS (Communication Platform as a Service) company based in Riyadh, Riyadh Province. The company focuses on business communication solutions and serves over 5000 customer-centric companies. Unifonic has been recognized as a Great Place to Work® and operates with a team of over 400 employees.

Role Summary

Unifonic is seeking a Product Manager - Data & Insights for a full-time position in Riyadh. This role involves leading the development of both customer-facing dashboards and internal reporting systems. The Product Manager will manage the end-to-end product lifecycle for reporting capabilities, from customer research and data modeling to delivery, governance, and continuous improvement. The position requires collaboration with data engineers, analysts, UX teams, and business stakeholders to build a robust data ecosystem that supports self-service analytics, compliance, and executive decision-making. The Product Manager will also lead data compliance initiatives across all Unifonic products.

Key Responsibilities

• Define and execute the roadmap for customer-facing analytics, reporting portals, and internal reporting infrastructure.
• Align reporting solutions with business goals and customer needs.
• Collaborate with leadership to prioritize initiatives based on impact, complexity, and business value.
• Act as an advisor for other Product teams in data strategy and design.
• Collect business and technical requirements from cross-functional stakeholders, including Finance, Operations, Customer Success, Product, and Engineering.
• Develop detailed feature requirements, user stories, acceptance criteria, and data contracts for reporting systems.
• Translate ambiguous business questions into well-defined reporting needs and KPIs.
• Partner with data engineers to co-develop data models and data marts in the data warehouse (*, Snowflake, Qlik, Vertica).
• Understand schema design and its impact on performance, usability, and extensibility of data reporting systems.
• Influence architectural decisions around extract-transform-load (ETL/ELT) processes and dimensional modeling.
• Own and enforce data governance standards, including data definitions, taxonomy, lineage, and version control.
• Define processes for data quality verification and anomaly detection in collaboration with engineering and analytics teams.
• Advocate for data accuracy and monitor for misleading or incomplete insights.
• Own the product experience and lifecycle for reporting and BI platforms (*, Looker, Tableau, Power BI, Sigma, or Mode).
• Define self-service analytics capabilities for internal teams.
• Create feedback loops to continually improve dashboard usability and relevance for both internal and external users.
• Act as the bridge between technical and non-technical teams, translating business needs into technical requirements and vice versa.
• Present product updates, reporting insights, and metrics to executives and cross-functional teams.
• Facilitate decision-making on trade-offs related to data availability, accuracy, and reporting timelines.

Required Experience and Skills

• 5-10 years of experience in a relevant field.
• Analytical thinking and problem-solving skills to approach problems clearly, use data, and find solutions.
• Strong sense of ownership and accountability to follow projects through to completion.
• Effective communication skills to explain ideas clearly and listen to others across teams.
• Ability to collaborate effectively with others and support team goals.
• Adaptability and a commitment to continuous learning of new skills or tools.
• Mentorship and knowledge sharing capabilities to help others grow.
• Resilience to manage pressure and handle setbacks constructively.
• Focus on quality and attention to detail, striving for improvement.
• Advocacy for best practices, efficiency, and innovation.

Work Environment

The Engineering team at Unifonic is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic’s solutions. The team collaborates with other departments to ensure products and services meet customer needs. This role is based in Riyadh and is a full-time position.