Q Commerce Lead📣 Job Ad

About Calo Inc.

Calo Inc. is an application that provides personalized meal plans through nutritional algorithms, developed by chefs, nutritionists, and software engineers. Launched in Bahrain in 2019, the company has expanded its operations to six countries and delivered millions of meals. Calo is currently extending its mission of making healthy eating accessible to retail and other verticals, pursuing global ambitions.

Role Overview: Q Commerce Lead

The Q Commerce Lead will be responsible for Calo's performance across aggregator platforms, a rapidly growing business channel. This full-time role, based in Riyadh, involves driving online sales, strengthening strategic partnerships, and ensuring a positive customer experience. The position oversees two distinct business models: Restaurant Aggregators and Marketplace & CPG, requiring varied commercial strategies and a balanced focus across both channels.

Key Responsibilities

• Manage Calo's restaurant presence across leading food delivery platforms such as Talabat, HungerStation, Jahez, Careem, Deliveroo, Keeta, and Ninja.
• Drive online sales by optimizing menus, pricing, promotions, bundles, add-ons, keywords, and platform visibility.
• Improve order volume, average order value (AOV), repeat purchases, customer ratings, and delivery performance for restaurant aggregators.
• Oversee Calo's packaged product presence across Calo Market, grocery marketplaces, and partner-operated dark stores.
• Optimize assortment, merchandising, pricing, promotional campaigns, hero products, and category performance for packaged products.
• Act as the commercial owner for all Q-Commerce channels, building and maintaining strategic relationships with aggregator partners.
• Negotiate commissions, promotional campaigns, visibility placements, and commercial opportunities.
• Monitor and report on key business metrics including revenue, order volume, AOV, conversion, customer retention, ratings, delivery performance, profitability, and platform visibility.
• Collaborate with Marketing, Operations, Supply Chain, and Customer Experience teams to unlock sustainable growth and continuously improve platform performance.

Qualifications and Experience

• 3-5 years of experience in Q-Commerce, food delivery platforms, marketplace management, aggregator account management, or e-commerce.
• Proven experience managing food delivery aggregators such as Talabat, HungerStation, Jahez, Deliveroo, or Careem.
• Strong commercial mindset with experience owning online sales, revenue, growth, or business KPIs.
• Experience in negotiating commercial agreements, promotional campaigns, and strategic partnerships.
• Strong analytical skills with the ability to translate data into business decisions.
• Excellent communication, stakeholder management, and relationship-building skills.
• Experience in Customer Experience (CX), Marketing, Digital Merchandising, or Design is a plus.
• Prior experience in food-tech, QSR, grocery, retail, or consumer goods is highly preferred.

Candidate Profile

The ideal candidate takes ownership and is driven to build and grow new business opportunities. This role requires an individual who is highly KPI-driven, motivated by delivering measurable commercial results, and capable of multitasking effectively in fast-paced environments. A combination of commercial thinking with a strong analytical mindset, excellent attention to detail, and a focus on customer experience is essential. The candidate should be a confident communicator, proactive, resourceful, and adept at building trusted relationships with both internal teams and external partners.

Application Process

The hiring journey for this position includes an initial screening meeting with the Talent Acquisition team, followed by a technical interview and a culture-fit interview, leading to the offer stage.