QA & Co ordination PMO Senior Manager

About the Role

HCLTech is seeking a PMO Senior Manager for Technology Governance & Delivery, specializing in QA & Co-ordination, to join their team in Riyadh, Saudi Arabia. This full-time role requires 3-5 years of experience and focuses on leading independent quality assurance and site co-ordination for City Ops ICT assets throughout the project lifecycle. The manager will establish and operate consistent quality controls, stage-gate checkpoints, inspection and testing arrangements, and evidence-based validation of operational requirements before handover and service transition. The position involves maintaining objective oversight of gaps, defects, and remediation, while ensuring delivery accountability remains with the relevant project, contractor, vendor, or asset owner.

Key Responsibilities

• QA Governance & Independence: Own and maintain the City Ops ICT QA/QC and gap-assessment framework, including standards, workflows, evidence requirements, severity classification, validation, prioritization, closure, and reporting. Define QA checkpoints, sign-off criteria, Site Inspection Plans, asset-specific checklists, test scripts, hold/witness points, and acceptance evidence standards. Provide independent assessment of operational readiness and quality, challenging incomplete evidence and escalating material acceptance risks. Lead the QA team, applying consistent methods across sites and packages.
• Site Co-ordination, Inspection & Testing: Plan and co-ordinate site access, inspections, permits, inductions, vendor attendance, equipment, and documentation for site verification activities. Direct and quality-assure document reviews, physical inspections, interviews, and functional testing. Co-ordinate physical and functional verification of ICT infrastructure and systems, ensuring inspection records contain necessary evidence and clear outcomes.
• Operational Readiness & Handover Assurance: Translate approved service, support, monitoring, resilience, cybersecurity, lifecycle, and non-functional requirements into measurable acceptance criteria. Validate readiness evidence, test and commissioning results, as-built and configuration records, asset information, licenses, warranties, training, O&M documentation, and support arrangements. Provide evidence-based recommendations on handover readiness, documenting exceptions, residual risks, and corrective actions. Confirm outstanding defects and vendor obligations are transferred into appropriate operational governance processes.
• Issue Management, Reporting & Escalation: Own and maintain the Master Gap Register, Defect/Snag Register, and Remediation Tracker as controlled records. Validate findings for evidence sufficiency, severity, ownership, and corrective action, tracking target dates and verifying objective closure evidence. Escalate critical findings, disputed classifications, safety concerns, and unresolved readiness risks through agreed governance channels. Prepare dashboards, executive summaries, and decision-ready reports on quality status, leading root-cause reviews and continuous improvement.
• Stakeholder & Team Co-ordination: Co-ordinate inspections, validation workshops, and readiness reviews with internal and external stakeholders including City Ops ICT, QTech, MDU/EBU, Districts, Cybersecurity, vendors, contractors, and service integrators. Provide work direction and coaching to field/test engineers and support consistent technical and audit-ready quality records.

Seven Stage-Gate Quality Checkpoints

1. CP1 – Understand Project Scope: Confirm asset/system scope, site constraints, applicable standards, stakeholders, and QA approach.
2. CP2 – Define City ICT Operations Requirements: Translate operational, service, and non-functional requirements into measurable acceptance criteria.
3. CP3 – Review Procurement Packages: Review RFPs, BoQs, and specifications for inspection, testing, handover, support, and evidence provisions.
4. CP4 – Review Material Submissions: Review technical/material submissions, methods, and test plans; flag deviations and lifecycle impacts.
5. CP5 – Verify Delivered Requirements: Witness inspections and tests, validate as-built/configuration evidence, and track defects to closure.
6. CP6 – Support Handover Acceptance: Review handover packs and readiness evidence; recommend acceptance, exceptions, and corrective actions.
7. CP7 – Service Management Transition: Confirm quality records, support procedures, and open obligations are transferred into operational governance.

Qualifications and Experience

• 3-5 years of relevant experience.
• Demonstrated ability to lead independent quality assurance functions.
• Experience with establishing and operating consistent quality controls and stage-gate checkpoints.
• Proficiency in managing defect remediation and maintaining objective oversight of project delivery.

Internal and External Engagement

The role involves significant interaction with various internal and external stakeholders. Internally, this includes the Technology Governance & Delivery Lead, PMO, City Systems, City ICT Infrastructure, Operational Readiness, Cybersecurity, and operational asset owners. Externally, engagement will be with QTech, MDU/EBU, Districts, delivery teams, system integrators, contractors, vendors, and specialist field/test engineers.