Quality Assurance Specialist

About the Role

Emdad By Elm is seeking a Quality Assurance Specialist to join their team in Riyadh, Saudi Arabia. This full-time role is responsible for ensuring the effectiveness and continuous improvement of quality management systems, business processes, and operational procedures within the organization. The specialist will focus on quality assurance, process improvement, operational excellence, and organizational development.

Role Overview

The Quality Assurance Specialist will analyze existing processes, identify opportunities for improvement, and develop and standardize procedures. This position supports strategic transformation initiatives aimed at enhancing operational efficiency and overall organizational performance. The role emphasizes a data-driven approach to identify gaps, mitigate risks, and strengthen governance.

Key Responsibilities

• Develop, review, and continuously improve policies, procedures, processes, and operational workflows to ensure efficiency, consistency, and compliance.
• Assess existing business and operational processes, identify gaps and improvement opportunities, and recommend appropriate corrective and preventive actions.
• Support quality assurance and continuous improvement initiatives across different business and operational functions.
• Develop and maintain process documentation, process maps, workflows, and Standard Operating Procedures (SOPs).
• Monitor and analyze quality and operational performance indicators to identify trends, risks, gaps, and opportunities for improvement.
• Conduct root cause analysis and support the implementation of corrective and preventive actions to address quality and process issues.
• Support business excellence, operational excellence, and organizational development initiatives aligned with organizational strategic objectives.
• Develop and implement quality assurance frameworks, methodologies, and standards to improve process effectiveness and service quality.
• Collaborate with business and technology teams to understand operational requirements and translate them into optimized processes and scalable solutions.
• Support strategic transformation and organizational development initiatives through process assessment, redesign, and continuous improvement.
• Benchmark processes against leading practices and industry standards and recommend opportunities to enhance organizational performance.
• Prepare management reports, quality assessments, process performance reports, and improvement recommendations to support decision-making.
• Identify opportunities to improve operational efficiency, reduce process gaps, enhance service quality, and strengthen governance through data-driven insights.

Qualifications and Experience

• A minimum of 10 years of experience is required.
• Previous experience in large-scale industrial, operational, or complex corporate environments is highly preferred.
• Experience in strategic transformation, organizational development, quality management, business excellence, or operational excellence.
• Strong experience in process analysis, process redesign, procedure development, and continuous improvement.
• Strong understanding of quality management systems, operational performance, process governance, and organizational excellence frameworks.

Required Skills

• Strong analytical and problem-solving skills.
• Proficiency in stakeholder management and reporting.
• Ability to assess complex processes, identify root causes, and develop practical improvement recommendations.
• Strong communication and presentation skills.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, offering an opportunity to contribute to operational excellence and strategic initiatives within Emdad By Elm.