Receptionist / Medical Receptionist

About the Role

عيادات ألبا كير is seeking a Receptionist / Medical Receptionist to join its team in Riyadh. This full-time role serves as the initial point of contact for patients and visitors, playing a key part in ensuring patient satisfaction and the efficient flow of daily clinic operations. The ideal candidate will possess strong communication skills and a professional approach to client interaction, coupled with the ability to manage tasks effectively.

Key Responsibilities

• Welcome patients and visitors in a professional and courteous manner.
• Organize, book, and confirm patient appointments, managing them through the established system.
• Respond to phone calls and inquiries, directing them to the appropriate departments.
• Accurately record and update patient data while maintaining confidentiality.
• Coordinate continuously with doctors and nursing staff to ensure smooth scheduling.
• Handle inquiries and complaints from visitors, working to find appropriate solutions.
• Monitor patient check-in and check-out processes in accordance with clinic procedures.
• Prepare daily reports related to appointments and visitor movements.
• Maintain the organization of the reception area and the professional appearance of the clinics.
• Adhere to the facility's policies, quality standards, and patient service guidelines.

Required Qualifications and Experience

• 1-5 years of experience in a similar role.
• Excellent communication skills.
• Professional demeanor in dealing with clients.
• Ability to organize tasks effectively.

Work Environment and Compensation

This is a full-time position based in Riyadh. The salary range for this role is SAR 5,625 - SAR 7,500.

Application Process

We invite qualified candidates to apply for this position to contribute to providing an exceptional experience for patients and visitors at عيادات ألبا كير.