Reservations Agent

About the Role

Hilton is seeking a Reservations Agent to join its team in Riyadh, Riyadh. This full-time position involves managing booking inquiries and ensuring a positive experience for guests from their initial contact.

Key Responsibilities

The Reservations Agent will be responsible for a range of duties focused on guest service and booking management. A typical day will include:

• Providing professional and prompt customer service to guests and team members regarding inquiries.
• Converting guest inquiries into confirmed individual bookings.
• Recording and processing all reservations accurately and with attention to detail.
• Utilizing proactive selling techniques to maximize room sales by promoting hotel services and upgrades.
• Responding to sales inquiries and assisting in identifying potential leads for future business opportunities.

Required Experience

Candidates should possess 0-1 years of experience in a relevant field. This role is suitable for individuals looking to develop their career in hospitality and reservations.

Core Values and Qualities

Hilton values specific qualities that guide success within the organization. These include:

• A passion for Hospitality.
• Acting with Integrity and consistently doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives optimal outcomes.
• A sense of Ownership and accountability for tasks.
• A focus on the Now, bringing urgency and discipline to every moment to ensure lasting impact.

Work Type and Location

This is a full-time position based in Riyadh, Riyadh. The role offers an opportunity to contribute to the guest experience within a professional hospitality environment.

Application Process

Further details regarding the application process will be provided upon interest. The salary for this position is not disclosed.