Retail Sales Trainer📣 Job Ad

About Damas Jewellery

Damas Jewellery is a prominent jeweler in the Middle East, established in 1907. Headquartered in Dubai, UAE, the company operates 150 stores across the GCC and employs over 1200 individuals. Its portfolio includes more than 40 international brands alongside its own in-house collections, offering a diverse range of designs.

The Role of Retail Sales Trainer

Damas Jewellery is seeking a Retail Sales Trainer to join its team in Riyadh, Saudi Arabia. This full-time role involves designing and delivering comprehensive training programs for sales staff. The ideal candidate will have 2-5 years of relevant experience in sales training, focusing on product knowledge, sales techniques, and customer engagement within the retail sector.

Key Responsibilities

• Design, develop, and deliver comprehensive training programs for new and existing sales staff, covering jewellery product knowledge, sales techniques, customer engagement, and brand values.
• Conduct training sessions in both classroom and online formats to ensure sales team members are equipped with necessary skills.
• Deliver in-store training and in-class coaching sessions to existing staff across the Kingdom.
• Collaborate with the management team to identify training needs, knowledge gaps, and areas for improvement within the sales team.
• Stay updated with industry trends, market dynamics, and product offerings to provide accurate and relevant training content.
• Develop training materials, including presentations, manuals, and interactive exercises.
• Implement assessment tools and evaluations to measure training program effectiveness and identify areas for further improvement.
• Provide individual coaching and feedback to sales associates to enhance their sales techniques, customer interactions, and product knowledge.
• Organize and lead role-playing exercises, simulations, and on-the-job training sessions to reinforce learning outcomes.
• Collaborate with product managers, marketing teams, and other stakeholders to align training content with product strategies.
• Continuously evaluate and refine training methodologies to adapt to changing market trends and sales strategies.
• Monitor sales team performance post-training, identify areas of ongoing development, and provide targeted support.
• Assist in the onboarding process for new sales team members to ensure a smooth transition into their roles.
• Maintain accurate records of training activities, attendance, and performance metrics.

Experience and Qualifications

• A minimum of 2-5 years of experience in a sales training role.
• Proven ability to design, develop, and deliver effective training programs.
• Strong understanding of sales techniques, customer engagement, and product knowledge.
• Experience in the retail sector, preferably within luxury goods or jewellery.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role involves conducting training sessions both in-store and in a classroom setting, requiring travel across the Kingdom for existing staff coaching.