Return Officer📣 Job Ad

About Ninja and the Return Officer Role

Ninja (نينجا) is seeking a Return Officer to join our operations team in Riyadh, Saudi Arabia. This is a full-time position focused on managing the return process efficiently and accurately. The ideal candidate will play a key role in maintaining operational integrity and customer satisfaction by ensuring all returned items are handled according to company standards.

Role Purpose and Context

The Return Officer is responsible for the meticulous handling of returned items. This involves precise inspection, thorough documentation, accurate system updates, and seamless coordination with various internal teams. The role is critical for ensuring that all return transactions are processed correctly and that inventory records remain accurate within the operations framework.

Key Responsibilities

• Receive and verify returned items, including quantities and associated documentation.
• Inspect and classify returned products based on their condition and established criteria.
• Accurately update return transactions within the designated system.
• Coordinate effectively with Warehouse, Inventory, Quality Assurance (QA), and Returns teams to resolve any discrepancies.
• Maintain comprehensive documentation and records for all return activities.
• Adhere strictly to company Standard Operating Procedures (SOPs) and safety guidelines during the handling of returns.

Qualifications and Experience

• 0-1 years of experience; previous experience in warehouse operations or returns processing is preferred.
• Familiarity with Warehouse Management Systems (WMS) or Enterprise Resource Planning (ERP) systems.

Required Skills and Attributes

• Good communication and coordination skills for effective team interaction.
• Strong attention to detail and excellent organizational skills.
• Ability to work efficiently under pressure and manage operational tasks effectively.

Application Information

Candidates who meet the above qualifications are encouraged to apply for this full-time Return Officer position at Ninja in Riyadh, Saudi Arabia.