Room Service Manager

About the Role

Hilton is seeking a Room Service Manager to oversee daily operations for one of its hotel dining outlets in Riyadh, Saudi Arabia. This full-time position involves managing service standards, product quality, and overall guest dining experiences. The role requires 5-10 years of relevant experience.

Key Responsibilities

• Lead daily outlet operations, including guest service standards, product quality, inventory management, cost controls, and profitability.
• Enforce company policies and procedures, and manage marketing and budgeting for the outlet.
• Monitor service and product quality, assess guest satisfaction, address issues, and identify opportunities for continuous improvement in the dining experience.
• Supervise, coach, and mentor team members, conduct performance evaluations, and provide professional development opportunities.
• Implement marketing strategies, up-selling techniques, and promotional initiatives to maximize food and beverage sales and profitability.
• Lead hiring efforts, conduct interviews, and train new team members to maintain high service standards and operational excellence.
• Ensure compliance with health, safety, sanitation, and alcohol awareness regulations to uphold guest and team member wellbeing.

Required Qualifications and Experience

• 5-10 years of experience in a relevant role.
• Demonstrated passion for hospitality.
• Strong sense of integrity and commitment to ethical practices.
• Proven leadership abilities to inspire and guide a team.
• Ability to foster teamwork and collaboration for optimal outcomes.
• Strong sense of ownership and accountability for results.
• Focus on immediate actions and disciplined execution to achieve impact.

The Company

Hilton is a global leader in hospitality, recognized for its award-winning workplace culture and commitment to delivering exceptional guest experiences. The company has been repeatedly acknowledged on the World’s Best Workplaces list by Great Place to Work and Fortune.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia. The role involves working within a team-oriented environment focused on maintaining high service standards and operational excellence.

Application Process

Interested candidates are encouraged to apply to join Hilton and contribute to its mission of providing hospitality experiences.