Room Service Order Taker

About Four Seasons

Four Seasons is a global hospitality company focused on delivering luxury experiences. The company emphasizes a culture of mutual respect and continuous improvement, aiming to create memorable experiences for guests, residents, and partners worldwide. This is achieved through a commitment to service and a supportive employee experience.

About the Role: Room Service Order Taker

As a Room Service Order Taker at Four Seasons Hotel Riyadh, your primary responsibility is to ensure a seamless dining experience for guests. This involves accurately taking guest orders, communicating special requests to the kitchen, and coordinating order delivery while adhering to Four Seasons Standards. The role requires providing guest service through efficient order taking and precise communication regarding dietary preferences or specific instructions.

Key Responsibilities

• Accurately take guest orders for room service.
• Communicate all special requests, including dietary preferences, allergies, or restrictions, clearly to the kitchen staff.
• Coordinate with the kitchen and delivery team to ensure prompt and accurate delivery of orders.
• Maintain effective communication between kitchen staff and the delivery team to meet expected delivery timeframes.
• Ensure all operations adhere to Four Seasons Standards for service and quality.

Qualifications and Requirements

• Experience: 0-1 year in a related role.
• Demonstrated ability to provide guest service.
• Strong communication skills for interacting with guests and kitchen staff.
• Coordination skills to manage order flow and delivery.
• Attention to detail in order taking and request communication.

Work Environment and Location

This full-time position is based at the Four Seasons Hotel Riyadh, located within the Kingdom Tower in Riyadh, Saudi Arabia. The hotel features 276 rooms, including 39 suites, and offers three restaurant venues with a total seating capacity of 250 guests. Event facilities span 7,213 square meters. The property also includes a spa with 8 treatment rooms for male guests and 1 for female guests, alongside a fitness center. The area of responsibility for this role is In-Room Dining (IRD).

Company Culture

Four Seasons fosters a culture that values recognizing individuals and treating everyone with respect. The company aims to create lasting impressions through genuine connections with guests and colleagues, believing that these interactions enrich experiences for all involved.