Sales Account Manager Enterprise Solutions

About Mirnah Technology Systems

Mirnah Technology Systems (Mirnah) is a Saudi Arabian software company specializing in Sales Force Automation, eCommerce, Forecasting, Asset Management, and Inventory Software. The company's software integrates accounting processes with route planning, offering solutions for financial management. Mirnah's Enterprise Mobility software products support operations in industries such as distribution, delivery, field sales, and government, providing real-time tracking and automation features. Mirnah's software is utilized by food and FMCG brands in the region for van sales, presales, merchandising on rugged handheld devices, warehouse transactions, demand planning, and analytics, connecting with ERPs like SAP, Oracle Fusion, and JD Edwards.

Role Overview: Sales Account Manager Enterprise Solutions

The Sales Account Manager Enterprise Solutions is responsible for expanding Mirnah’s customer base by developing new business opportunities, managing customer relationships, and achieving assigned sales targets across Mirnah’s enterprise technology solutions. This full-time role, based in Riyadh, Saudi Arabia, encompasses the entire sales cycle, from prospecting and customer engagement through solution positioning, proposal preparation, negotiation, and closing, to invoicing and payment follow-up. The role requires collaboration with pre-sales, delivery, and finance teams to ensure successful project delivery and payment, and typically requires 2-5 years of experience.

Key Responsibilities

• Business Development: Identify and develop new business opportunities across FMCG, distribution, retail, logistics, manufacturing, and related sectors. Build and maintain a qualified database of target customers and key decision-makers. Conduct customer meetings, presentations, solution demonstrations, and commercial discussions. Monitor competitors, market developments, and emerging customer requirements, sharing insights with sales and product teams.
• Solution Selling: Understand customer operations and requirements to position appropriate Mirnah solutions (RoutePro, OrderPro, StockPro, AssetPro, ForecastPro, and Business Analytics). Collaborate with pre-sales and technical teams on complex opportunities, including discovery, demonstrations, proofs of concept, and solution designs. Prepare quotations, proposals, commercial offers, and required sales documentation. Negotiate commercial terms within approved pricing and margin guidelines and close business.
• Account Management: Develop strong relationships with customers, partners, and senior stakeholders. Arrange strategic meetings between key customers and Mirnah senior management. Identify cross-selling and upselling opportunities across existing accounts. Coordinate with pre-sales, technical, delivery, project management, finance, and management teams throughout the customer lifecycle.
• Order to Cash: Manage the complete sales cycle from lead generation through closing and invoicing. Follow up on purchase orders, delivery, and invoicing to ensure accurate delivery and billing. Follow up on collections and outstanding payments until received.
• Pipeline, Forecasting, and Reporting: Maintain sufficient qualified pipeline coverage to achieve assigned targets. Maintain accurate customer, opportunity, pipeline, and forecast information in the CRM. Provide weekly and monthly sales activity, pipeline, forecast, and performance reports.
• Commercial Governance and Confidentiality: Obtain required internal approvals for pricing, discounts, payment terms, and non-standard commitments. Handle customer information, pricing, and commercial terms confidentially. Comply with Mirnah policies on business conduct.

Performance Measurement

Success in this role is measured by results across the full sales cycle, with specific targets set and reviewed by the Sales Head. Key measures include achieving assigned sales and revenue targets, maintaining sufficient qualified pipeline coverage, winning new customers across target sectors, growing existing accounts through cross-selling and upselling, closing business within approved pricing and margin guidelines, following deals through to payment, submitting accurate forecasts, and delivering timely sales activity, pipeline, forecast, and performance reports.

Working Relationships and Environment

The Sales Account Manager reports to the Sales Head within the Sales / Commercial department. The role involves close collaboration with Software Pre-Sales Engineers on discovery, solution design, demonstrations, and proposals, and is supported by the Sales Coordinator for quotations, sales documentation, and order administration. Coordination with technical, delivery, project management, and finance teams is essential for implementation, invoicing, and collections. Externally, the role involves interaction with business and technical decision-makers at customer organizations and with partners.

This role is based in Mirnah’s office in Riyadh, Saudi Arabia, combining office work with frequent customer meetings, presentations, and site visits. Travel within Saudi Arabia is required, sometimes at short notice. Working hours follow the office schedule, with occasional flexibility needed to meet customer commitments and deadlines.