Sales Development Representative

About the Role

Setra Industrial Group is seeking a Sales Development Representative to join their team in Riyadh, Saudi Arabia. This full-time role focuses on proactive engagement with existing and potential customers to identify new business opportunities, upcoming projects, and specific customer requirements. The position is critical for lead generation and opportunity identification, with qualified leads being transferred to the Sales Manager for further development and closing.

Key Responsibilities

• Contact customers and potential customers from the company’s database via phone calls, WhatsApp, and email.
• Maintain and continuously update customer contact information, including company details, key contacts, positions, phone numbers, and email addresses.
• Identify current and upcoming projects that may require HVAC ductwork and related products.
• Identify key decision-makers and purchasing contacts within customer organizations.
• Understand customer’s current and future requirements and collect relevant project information.
• Identify qualified sales opportunities and promptly report them to the Sales Manager.
• Coordinate with the Sales Manager regarding follow-up on qualified leads and opportunities.
• Maintain accurate records of all customer calls, discussions, opportunities, and follow-up actions.
• Conduct regular follow-ups with customers to identify new opportunities.
• Prepare periodic reports detailing calls made, customers contacted, opportunities identified, and leads transferred to the Sales Manager.
• Support the Sales Manager in arranging customer meetings when required.
• Build and maintain professional relationships with customers and potential customers.

Experience and Qualifications

Candidates for this role should possess 2-5 years of relevant experience. The position requires a proactive approach to customer engagement and a strong ability to identify and qualify sales opportunities.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia, within the Setra Industrial Group. The role involves working closely with the Sales Manager and engaging directly with customers.